Jump to content
Sign in to follow this  
annc

password

Recommended Posts

recently upgraded to 2011 kis, it doesnt recognise my password for parental control.

Share this post


Link to post

Welcome. Lets try a clean install.

 

Make sure you have your Activation Code handy first, then (if applicable) right click the K icon and select Exit, then uninstall Kaspersky> reboot, then run the removal tool:

http://support.kaspersky.com/faq/?qid=208279463

Download and extract it to your C:\ drive (so its located in c:\kavremover). Scroll down in the linked instructions and select All Known Products. Reboot after tool use.

 

Then download a fresh distributive of the installer from links contained here: http://forum.kaspersky.com/index.php?showtopic=177856

You will need your Activation Code after install > reboot.

 

 

If you are locked out of KIS from the password issue, then you can reset with this tool, then try the steps above. http://support.kaspersky.com/faq/?qid=208282353

Edited by rudger79

Share this post


Link to post
Sign in to follow this  

×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.