D.

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About D.

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    Admin

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  • Gender
    Male
  • Location
    Russia, New Moscow City

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  • Cker

    Cker

  1. Пожелания и о проблемах с продуктом можно писать в поддержку: https://my.kaspersky.com/ru По этой проблеме тоже туда напишите. Соберем данные.
  2. Добрый день, Укажите какая версия KPM? Либо выложите скрин окна "О программе" от KPM. Какая версия Safari? В исключение добавить в KPM на Mac нельзя. А так, как сайт видимо корпоративный и доступа нам к нему не будет, то нужны будут трассировки, чтобы мы смогли завести багу. Но это все надо будет делать через нашу поддержку.

  3. Kaspersky Security Cloud notifications

    D. replied to London Guitarist's topic in Protection for Mac computers

    Hello, 1) It is issue with our product. It will be fixed. There should be one notification. 2) It is impossible. By Design.

  4. Certificate Authenticity issue

    D. replied to fireman0174's topic in Protection for Mac computers

    Hi, Ok. All right. Then please use step №2 from my post. Please send request to Kaspersky Lab Support: https://my.kaspersky.com (if the problem persists)
  5. Hello, This problem already fixed in the Q1 2017. Please download actual build of our product from our official site.
  6. Hello, Please send request to Kaspersky Lab Support: https://my.kaspersky.com

  7. Certificate Authenticity issue

    D. replied to fireman0174's topic in Protection for Mac computers

    Hello, 1) Try to install default settings for SSL scan in preferences of our product. (Do not use "All" checkbox) 2) Then turn off our product (Quit button) and start the /Applications/Utilities/Terminal and execute command: sudo rm -rf /Library/Caches/com.kaspersky.kav/PersonalCertificates/* Restart Mac and check problem.
  8. Cker started following D.

  9. High CPU usage

    D. replied to hoffmanjon's topic in Protection for Business

    B2B
  10. Hello, Please send request to Kaspersky Lab Support: https://my.kaspersky.com
  11. @B2B
  12. Hello, Please see more info about virtual location: https://help.kaspersky.com/KSDE/Win1.0/en-EN/127067.htm
  13. Здравствуйте, Пожалуйста создайте запрос в техническую поддержку: https://center.kaspersky.com/ И приложите туда этот отчет (либо дайте ссылку на него в запросе).
  14. Спасибо.
  15. Hello, Please send request to Kaspersky Lab Support: https://my.kaspersky.com

  16. Certificate Authenticity pop-ups

    D. replied to fireman0174's topic in Protection for Mac computers

    Hello, 1) Try to install default settings for SSL scan in preferences of our product. (Do not use "All" checkbox) 2) Then turn off our product (Quit button) and start the /Applications/Utilities/Terminal and execute command: sudo rm -rf /Library/Caches/com.kaspersky.kav/PersonalCertificates/* Restart Mac and check problem.