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KASVORIS

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Everything posted by KASVORIS

  1. Hi Ivan, Ok, KES11 policy sent to KLCentralSupport: INC000009245388 As with version 10, this problem is solved if the real-time scan mode is set to run in "on execution" mode rather than in "smart mode". But we would like the exclusions to operate correctly and to correct the conflict between the smart mode and the Google Drive File Stream. Thanks and regards.
  2. Hi Nikolay, Ok, KES11 policy sent by private message. Thanks and regards.
  3. Dear Sirs, We continue with the same problems with KES 11.0.0.6499 and latest versión of Google Drive File Stream (25.252.289.1553). Google Drive File Stream release notes: https://support.google.com/a/answer/7577057?hl=en SO: Windows 10 Anniversary Update (10.0 Build 14393) Suddenly the GoogleFileStream despite being open has a exception. When that happens, the logs of the FileStream show the following among other things: Log File: "%localappdata%\Google\DriveFS\Logs\drive_fs.txt" 018-05-25T15:34:59.827ZI [3848] drive_fs_main.cc:780:wWinMain Nonstandard filter drivers present: klbackupflt.sys klif.sys klvfs.sys unrecognized Log File: "%localappdata%\Google\Software Reporter Tool\software_reporter_tool.log": [0525/095617.208:ERROR:scanner_sandbox_interface.cc(520)] Failed to open CSIDL_SYSTEM\drivers\klupd_klif_arkmon.sys: Acceso denegado. (0x5) [0525/095617.240:ERROR:scanner_sandbox_interface.cc(520)] Failed to open CSIDL_SYSTEM\drivers\klupd_klif_kimul.sys: Acceso denegado. (0x5) [0525/095617.240:ERROR:scanner_sandbox_interface.cc(520)] Failed to open CSIDL_SYSTEM\drivers\klupd_klif_klark.sys: Acceso denegado. (0x5) [0525/095617.255:ERROR:scanner_sandbox_interface.cc(520)] Failed to open CSIDL_SYSTEM\drivers\klupd_klif_klbg.sys: Acceso denegado. (0x5) [0525/095617.255:ERROR:scanner_sandbox_interface.cc(520)] Failed to open CSIDL_SYSTEM\drivers\klupd_klif_mark.sys: Acceso denegado. (0x5) We do not understand why in the logs of GoogleFileStream, exceptions appear where it is referred to libraries of Kaspersky, considering that everything is put in the exclusions and in trusted applications. Exclusions In attached images. What can we do at this point? Thanks a lot. Best regards.
  4. Hello All, Can you please confirm us that this is the correct patch you are talking about?: https://support.kaspersky.com/14306#block2 Thank you!
  5. Without KES 10 SP2 installed GoogleDriveFS.exe is working properly. With KES 10 SP2 installed GoogleDriveFS.exe is not working properly. The GoogleFileStream logs discussed above show error/crashes with Kaspersky libraries klbackupflt.sys klif.sys klvfs.sys. All GoogleFileStream application components have been added to trusted applications and exclusions as you have seen in the images. Could you explain in detail what you are referring to please with "check what is the exact component that causes this behaviour"? What do you mean? What exactly do we have to check? Thanks.
  6. Hi Ivan, With KES installed, Google Filestream does not work properly, windows explorer (explorer.exe) suffers closures and hangs,, and sometimes empty letter drives appear in computers. Crash errors from Google FileStream logs: drive_fs_main.cc:792:wWinMain Nonstandard filter drivers present: klbackupflt.sys klif.sys klvfs.sys unrecognized drive_fs_main.cc:792:wWinMain Nonstandard filter drivers present: klif.sys unrecognized -What are and what do the files klbackupflt.sys klif.sys klvfs.sys? Multiple versions of Google File Stream are affected: C:\Program Files\Google\Drive File Stream\25.1.63.1725\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.252.271.15\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.196.245.2031\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.1.85.1653\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.157.185.3\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.102.133.409\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.1.99.2312\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.157.180.325\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.157.165.2150\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.252.280.1656\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.1.53.29\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.196.245.2031\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.196.222.1747\GoogleDriveFS.exe C:\Program Files\Google\Drive File Stream\25.1.92.1924\GoogleDriveFS.exe Thanks and regards.
  7. Hi Ivan, You can check it in the attached images. Could you confirm us if do we need to specify the full path of the file in the Trusted application exceptions? (We specify: "C:\Program Files\Google\Drive File Stream\25.1.63.1725\GoogleDriveFS.exe"). It's very important because there is unique path for each version, if we can specify GoogleDriveFS.exe in place of full path it will be better for compatibility new versions...
  8. Dear sirs, We have the same issue with KES 10 SP2 in several thousand computers. With all exclusions added: to "trusted zone", "exclusions", for "GoogleDriveFS.exe" but the problem continues. When problems happens, the explorer suffers closures, the explorer hangs up, and sometimes empty letter drives appear in my computer. Some crash errors in Google FileStream logs: drive_fs_main.cc:792:wWinMain Nonstandard filter drivers present: klbackupflt.sys klif.sys klvfs.sys unrecognized drive_fs_main.cc:792:wWinMain Nonstandard filter drivers present: klif.sys unrecognized -What are or what do the files klbackupflt.sys klif.sys klvfs.sys? -Today we have added exclusions for G:\ drive and subfolders, Is it necessary?. -Are these errors fixed in KES 11?. Thanks and regards.
  9. Dear Sirs, We have the same issue: 2 updates approved in KSC, and agents are downloading between 30GB and 50GB in loop without installing any update, looks like a bug. Support case number: INC000008306471 Please help. Thank you.
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