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ba.swht

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About ba.swht

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  1. ba.swht

    connection

    Check for any error you might see in Event Viewer -> Applications and Services Logs -> Kaspersky Event Log. It might give you a hint what's wrong.
  2. Resolved. 1. I reset the password for KL-AK-* account in AD. 2. Then I used klsrvswch with KL-AK-* account and a new password. 3. I changed the log on credentials in Kaspersky Security Center 10 Administration Server service properties. 4. Start the service. Done.
  3. Hello, I enclose a .rar file that includes two GSI logs. One of them is with KL-AK-xxx account, another with domain admin account. https://www.mediafire.com/file/ky1fmn3vzq6klul/GSI_Logs.rar/file Password: GSI2018 Thank you.
  4. Hello, we have decommissioned our DC where KSC was running. After that KSC wasn't able to start and we got this error: Connection to Administration Server failed. Administration Server was improperly installed or invalid server address was specified. Try to specify another server address and connect again. What I did: 1. Server reboot 2. I noticed that Kaspersky Security Center 10 Administration Server service is not running so I tried to start it manually. Without success. I got the following error and the service wasn't able to start. Error message: Error 1069: The service did not start due to a logon failure. 3. I used klrvswch utility to reset the KL-AK-xxxxxxxxxx account password... And then I changed the password under Services-> Kaspersky Security Center 10 Administration Server service -> Properties -> Log On -> Password -> I entered a new password... Also without success. I was still getting the error 1069: The service did not start due to a logon failure. And the service wasn't able to start. 4. I changed the service account under Services-> Kaspersky Security Center 10 Administration Server service -> Properties -> Log On to our domain admin account... Now I was able to start the service but I still got Connection to Administration Server failed. Administration Server was improperly installed or invalid server address was specified. Try to specify another server address and connect again error. 5. I changed the service account under Services-> Kaspersky Security Center 10 Administration Server service -> Properties -> Log On to "Local account"... I was able to start the service as before but I still got Connection to Administration Server failed. Administration Server was improperly installed or invalid server address was specified. Try to specify another server address and connect again error. Thank you for any help. OS: Windows Server 2008 R2 KSC server: 10.4.343
  5. ba.swht

    VNC and KES 10 SP2 Issue

    I can connect to the client, I can open KES interface but my mouse freeze when I operate over KES interface window.
  6. Hello. We cannot work over Kaspersky Endpoint Security on client using VNC. We added this tool to Scan exclusions and trusted zone. See attachment... VNC works perfectly with the same configuration on previous version KES 10 SP1 MR2-MR4. How to resolve it? OS: Windows 7 Pro 64-bit KSC server: 10.4.343 KSC console: 10.4.343 KES: 10.3.0.6294 NA: 10.4.343
  7. I tried all you suggested. It didn't work. I didn't have time for collecting any log. So I reinstalled KES. It helped. But you should fix that very annoying bug. Thanks.
  8. It's pretty clear. Kaspersky Endpoint Security has loaded a policy and is unable to reload a new policy. It's stuck! How to force the policy update? There is no issue with network. Other tasks are OK on this computer. Is there any registry entry how to reset policy settings? Thanks!
  9. Hello. I got into an issue. I moved a computer from a KSC group that allows a full Internet access to a group with policy that blocks an Internet connection for testing purposes. When I put the computer back to the group with the Internet access, nothing changed. The policy that blocks Internet is still applied. For hours already! How to force the update of the policy? What I tried: Computer restart I stopped all Kaspersky Services and enabled them back I restarted Web Control on client PC Force sync I deleted the computer from KSC and put it back Now I run Kaspersky Endpoint with Web Control disabled. I need to solve this as soon as possible. Thank you. OS: Windows 7 Pro 64-bit KSC server: 10.4.343 KSC console: 10.4.343 KES: 10.3.0.6294 NA: 10.4.343
  10. ba.swht

    Custom Virus Scan Issue

    If I set to scan only C:\, will it be considered as full scan? Thanks! I use both by the way.
  11. ba.swht

    Custom Virus Scan Issue

    Might be an answer except the part that I need to add removable drives. I tested it, it has no affect. Is there any way how to do it without adding hard drives?
  12. ba.swht

    Custom Virus Scan Issue

    Yes, I know that. I am wondering which scan areas I need to add to my custom Quick Scan so it will be able to change a computer status. Thanks!
  13. Hello. I've created two types of virus scans - Full Scan and Quick Scan. When I run Quick Scan over computer with status 'Virus scan has not been performed for a long time', computer status doesn't change. I had to run Full Scan to change status. What items do I need to add to 'Scan scope' to make it acting as Full Scan? A difference between Full and Quick Scan is only in 'Scan scope' (see attachments) Thank you. OS: Windows 7 Pro 32-bitKSC server: 10.4.343KSC console: 10.4.343KES: 10.3.0.6294NA: 10.4.343
  14. ba.swht

    Virus Found - What To Do?

    Thanks for that info. I am looking forward to an SP3! Please confirm that deleting dangerous objects from Unprocessed Objects and Quarantine is the best and only thing I can do. (I am reffering to my unanswered questions) Thanks!
  15. Hello. Sometimes I see some virus activity on company computers (Viruses Report). Then I usually check Unprocessed files and Quarantine in KSC for any infected files. When I find some, I delete them. Q1. Is this what I only should do? Q2. Should I do something else when I find some viruses? I am asking because when I delete all dangerous files, computers don't change their statuses. Status description still says 'There are unprocessed objects'. Am I doing anything wrong? Q3. What do you do when you find some viruses? Also when I open Virus Report directly from Computer Properties -> Protection tab -> View report on viruses, there are no viruses found. Only deleting the computer from KSC and reconnecting it back change the status to the state 'without any unprocessed objects'. Q4. Do you know any way how to force KSC to refresh computers statuses itself? I would be grateful if you could answer all my questions. Thank you. OS: Windows 7 Pro 32-bit KSC server: 10.4.343KSC console: 10.4.343KES: 10.3.0.6294NA: 10.4.343
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