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fernandogoodboy

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Everything posted by fernandogoodboy

  1. fernandogoodboy

    MDM on KSC 10.5.1781

    KSC 10.5.1781 KES 11 KES 10.7.2.1601 for mobile (android) Dear Forum, Mobile Device Management is enabled on the console. all mobile ports are open. KES on mobile can not connect to administration server! neither by IP address nor by DNS name. On KSC 10.4.343 everything was okay. we upgraded to KSC 10.5.1781 and the issue occurred.! is there any new setting that we should enable it on the new KSC in order to connect our mobiles to KSC??? please advise? BR,
  2. fernandogoodboy

    App Control Blocks MS Office

    KSC 10.5.1781 KES 11 Agent 10.5.1781 Dear Support, Default Application Startup control policy with "control dll and drivers" enabled is applied to clients. when we run Microsoft Office Apps (outlook,word,excel) on the client , encounter the error and says that app startup control has blocked "chart.dll" and microsoft office stops responding!! screenshots , policy export is attached. BR, screenshot and poicy export.zip
  3. fernandogoodboy

    App Control Blocks MS Office

    Dear michel, I had this problem it was a kind of bug in older KSC. When i apply police i always check it locally on the client (inside KES)to see if the policy is applied or not. Any way this issue is something els and thank you for your info. BR, Fernando
  4. fernandogoodboy

    MDM on KSC 10.5.1781

  5. fernandogoodboy

    MDM on KSC 10.5.1781

    Dear evgeny, Here is the screenshots. Its not private ip address. I have connected my mobile to my company network with wifi. The mobile and KSC is in same network. BR,
  6. fernandogoodboy

    App Control Blocks MS Office

    Dear evgeny, I have done this before I checked all the possible ways , but id did not work. ?! BR,
  7. fernandogoodboy

    App Control Blocks MS Office

    Yes. The policy successfully applied to the client. Synchronization compeleted. Again the same error happened.
  8. fernandogoodboy

    App Control Blocks MS Office

    Dear Evgeny,
  9. fernandogoodboy

    App Control Blocks MS Office

    here is the link for requested file. https://www.dropbox.com/s/q5d9s6klxl4kr7m/CHART.zip?dl=0 Thanks,
  10. fernandogoodboy

    MDM on KSC 10.5.1781

    Dear Evgeny, I upgraded (overwrite) KSC 10.4.343 to KSC 10.5.1781. BR,
  11. fernandogoodboy

    App Control Blocks MS Office

    Dear Konstantin, here is the screenshot. thanks,
  12. fernandogoodboy

    App Control Blocks MS Office

    Dear Kirill, I attached agent and KES policy export. the screen shot of the applied policy is attached. BR, Agent Policy.klp KES 11 Policy.klp
  13. fernandogoodboy

    App Control Blocks MS Office

    Hello Kirill, I checked the file and found that the (chart.dll) has digital signatures. the screenshot of the file properties is attached. Get to know that HIPS has no interaction with the mentioned scenario. it is app startup control that causes the mentioned problem!! BR,
  14. fernandogoodboy

    HEUR:Generic.Unknown.Cryptor

    Dear Forum, KSC 10.5.1781 KES 11 Kaspersky 10.1.0.622 for server with patch core 1. Kaspersky 10.1.0.622 is installed on server 2016. the product Blocks accessing files and says that it is infected by HEUR:Generic.Unknown.Cryptor (Encryption attempt detected) on version 10.0.0.486 the issue was a bug and kaspersky made a fix as patch core. how about in this version? is it again false - positive detection or something else? screen shot is attached. BR,
  15. fernandogoodboy

    HEUR:Generic.Unknown.Cryptor

    Dear Oleg, Thank you for your info. I add the file to the trusted zone. the issue is resolved. BR
  16. fernandogoodboy

    App Control Blocks MS Office

    Dear Konstantin, I collected The requested logs. uploaded to Dropbox. here is the link: KES Log: https://www.dropbox.com/s/2xjb2rtal1wrva2/KES log.zip?dl=0 GSI: https://www.dropbox.com/s/93y6f4thhdezf1e/GSI6_IT-26993_Peyman_07_11_2018_11_37_49.zip?dl=0 BR, Fernando
  17. fernandogoodboy

    HEUR:Generic.Unknown.Cryptor

    Dear Oleg, The issue is still persist. I have collected kaspersky 10.1 for server log. the log is attached. BR, server log.zip
  18. fernandogoodboy

    HEUR:Generic.Unknown.Cryptor

    Dear Oleg, by installing patch (core4) the issue resolved. BR,
  19. KSC 10.5.1781 KES 11 Agent 10.5.1781 Dear Forum, I have installed KES 11 on 100 clients. on 30 of them on kaspersky security center , it shows that the client is protection off!!! locally when we refer to KES 11 only firewall and HIP is disabled while in policy the two mentioned features are enabled!!. How can i fix the issue? BR,
  20. fernandogoodboy

    Logging on Device Control

    Hello, KSC 10.5.1781 KES 11 There is a feature on device control (removable drives). where can i find the log files for the selected feature? Screen shots are attached. BR,
  21. fernandogoodboy

    Logging on Device Control

    Administration tab / report tab / we create a report (file operation on removable drives) / There we can find the mentioned logs. Thanks The issue is resolved.
  22. fernandogoodboy

    Logging on Device Control

    Hi kiril, You mean that i can find the logs on device control report? There is no other place for that?! If i enable the logging , i should refer to device control reports on administration server?
  23. fernandogoodboy

    App Control Blocks MS Office

    Hi Konstantin , If I disable it , the issue will be resolved. BR,
  24. fernandogoodboy

    App Control Blocks MS Office

    Dear Evgeny, the package is official. i have no info about the chart.dll . how can i find , if chart.dll is a valid signature on unvalid??! I created a category (KL category Golden Image\Trusted certificates) and applied to the client , but it didnt work. I still have problem. BR,
  25. fernandogoodboy

    App Control Blocks MS Office

    Dear evgeny, The dll is for microsoft office product.i have no info about that! Ì tried to add it to trusted group because Ivan asked me about the group in HIP. I know that the issue is for app start up control. Please if you need any log , let me know , if not , everything is clear .so please advise or if it is a bug in KES , submit it to the higher level. BR,
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