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Whizard

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About Whizard

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  1. https://support.kaspersky.com/14616#block2
  2. Indeed I had read and was suggesting that there IS a a way to report a false positive. 1) Go to https://virusdesk.kaspersky.com 2) Upload a file and hit Scan 3) Once it comes back as clean press "I disagree with Scan Results" 4) Enter your email and consent to the Privacy Form Note: A moderator is not always a KL employee, but just a power user acting on its own free time. The real KL employees are denoted by "Green" colour.
  3. Reach out to KL directly via my.kaspersky.com this is just a user forum. The more they hear about this the faster the fix will be rolled out.
  4. This is a user forum, nobody is ignoring you. Also ensure that you are running the latest version of v2019 and advise your users as such. All malware vendors have issues from time to time and they can't fix it unless you provide further details. If you want an answer from KL please open a support ticket via https://my.kaspersky.com for personal products or https://companyaccount.kaspersky.com for business products.
  5. You can press disagree with scan results and submit a False Positive report. If you do it through my.kaspersky.com you will get a priority handling of your request. Posting on this forum and complaining is not going to make an issue more urgent. Also you have not provided the screenshot of the alert window, nor your settings on how you configured the exclusion.
  6. Are you running the latest version of Kaspersky? Bring forward the certificate details by pressing "View Certificate" and show us what you have. This is just user forum, please open an official support ticket and KL know via my.kaspersky.com. The more reports the issue is going to be fixed.
  7. Kaspersky does NOT analyze any of the traffic remotely or calls out home as far as this feature is concerned. This is a catch-all URL on the loopback adapter of your local machine to facilitate malware scanning by Web-AV engine. The traffic never leaves your machine to begin with. Just to add my two cents for all others searching ./ reading the forum on the similar topic.
  8. Can you upload the detection screenshot in full? If you believe that this file is a false positive please submit to VirusDesk (https://virusdesk.kaspersky.com) or via Support (https://my.kaspersky.com). Please note that you cannot IGNORE / EXCLUDE red dangerous warnings. Otherwise what would be the point in the whole antivirus program if you could exclude malicious software?
  9. Whats the point of your post? If you do not have samples there is not much you can do.
  10. Not sure whatever that post is all about. But your system clearly does not meet the minimum requirements.
  11. Unfortunately we do not discuss / nor support malware analysis on this forum. This is strictly for Kaspersky products support.
  12. There is a corporate product called Kaspersky for Linux: https://support.kaspersky.com/kes10linux
  13. You need at least Windows 7 to run KFA as per the following KB (anything else is at your own risk): https://support.kaspersky.com/12962
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