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Everything posted by TCBS

  1. Hi Ivan, Would a computer encrypted using Kaspersky FDE work with Wake On Lan? Kaspersky stores the credentials to pass through FDE in account management so can this work with Wake On Lan? Thanks, Andy
  2. Request logged: INC000009692976. Thanks.
  3. I don't have access to a file sharing resource. I have tried to PM them to you but the limit is 4mb and the GSI logs are 8mb. Do you have an e-mail address I can send them to? Andy
  4. Do you have a secure link/Kaspersky Lab box I can post the files to? Thanks, Andy
  5. In Software Updates the filters are reset every time you re-open KSC. Since upgrading KSC to version 10.5.1781 not only are the filters reset but now also the columns are being reset. When you have a list of 1000+ updates this makes it extremely frustrating given how slow the GUI is to not only have to apply the filters but now having to remove/add/re-position the columns as well. Please advise if there is a way to configure KSC to retain the selected columns and if possible (in this new version) whether filters can also be saved? Regards, Andy
  6. Whilst attempting to install Windows updates via KSC the following error keeps occurring on Windows 10 PC's. "Windows Update Agent error 80246012" KSC: 10.4.343 KES: (mr1.mr2.pf3103) NA: 10.4.343
  7. I have resolved this issue by removing the keys manually from the PC then assigning the correct key via KSC.
  8. Deleting the PC from the Group and then from Unassigned Devices is not removing the licence key from the PC (windows 10 x64). Thanks.
  9. None of my keys are set to be automatically deployed.
  10. There shouldn't be as I always have to apply one manually on fresh installs. Where is the option to set this just so I can confirm? Thanks, Andy
  11. I need to remove a licence key from a specific machine and then apply a different key. I have tried simply running a task to assign the new key but it does not replace the old key. I have tried deleting the PC from KSC but when I re-added it, it would not connect to the KSC. I had to uninstall both the client and the agent from the PC, reinstall them and then I could assign the correct key. I need an easier way to do this as I will not be able to remove the software from an encrypted PC (to assign the new key) without first decrypting the disk. Thanks.
  12. This only seems to be happening on Windows 10. I have logged a support request INC000008902406.
  13. Support have now resolved this. The solution was to uninstall all traces of Kaspersky from the PC and then delete the PC from KSC (including from the Unassigned devices group). Once Kaspersky was re-installed and added into a group the old encryption accounts were no longer shown in account management.
  14. I have logged the support request INC000008856498.
  15. Yes they are connected to KSC successfully.
  16. No. When I set an account to delete and then run the account management task it immediately says completed but without taking the time to run successfully.
  17. As part of the recent upgrade to I have decrypted, updated and then encrypted a number of computers. On a couple of those computers the old encryption accounts are still displayed and can't be deleted in the usual method. I have removed all the Kaspersky components from the PC and unchecked the option to save the keys but they are still listed after I installed the latest version of Kaspersky. As you can see from the image below the top 3 are duplicate accounts that cant be removed/edited.
  18. We currently use KSC: 10.4.343 KES: NA: 10.4.343 It has progressed slightly but has been stuck at 0 bytes for a while.
  19. I have installed patch A for KSC but when I try to roll out the few approved updates to the required machines it just stays at 10%. Thanks.
  20. I have recently started using KSC to distribute updates to PCs and currently have 1116 updates approved out of 2837. The disk space started at 199GB. It seems that whilst the Update folder increases in size (as you would expect when downloading updates) the folder ProgramData\KasperskyLab\adminkit\1093\.working is mirroring this and increasing at the same rate. If this continues I am going to run out of disk space before long. Please advise if this behavior is expected and what I can do to resolve this issue i.e. delete the contents of .working?? KSC Version: 10.4.343
  21. Many Thanks. I was sure there had to be a way and I had missed it.
  22. To approve multiple updates I highlight them and click approve (approve.png) To decline multiple updates I have to click on each one and then select Declined from the drop down (decline.png)
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