Jump to content

dynamo

Members
  • Content Count

    10
  • Joined

  • Last visited

About dynamo

  • Rank
    Candidate
  1. No, the only two log files that were stored in the %temp% directory were ucaevents and the MSI file. One thing that I didn't mention in my original post was that I also attempted to do this using a stand-alone installation package that I created using KSC. But both attempts (from KSC and with the stand-alone package that was downloaded and executed locally) resulted in the same outcome.
  2. Hi, Here are the logs that were produced during installation: kes_install_logs.7z
  3. Here's the GSI Report with Windows Eventlogs: GetSystemInfo_2017_06_01_09_40_24.zip
  4. Here's the GSI report file: GetSystemInfo_2017_05_31_14_12_10.zip The host computer has a ucaevents log and an MSI log but they are both too large to upload here. Is there another way that you would recommend that I send these logs? I currently have KSC Network Agent installed on the host; so I haven't moved ahead with removing entries from the registry.
  5. Hi, Thanks for your response. The version of KES that was removed was either KES 10.2.1.23 or 10.2.4.674; Unfortunately, I'm not exactly sure which one now that the software has been uninstalled. KAVRemover is version 1.0.1246.0
  6. I've been attempting to update the version of Kaspersky Endpoint Security 10 that's installed on one of our computers. I began this process by using Kaspersky Security Center but was getting fatal errors. The first error I received was that I hadn't supplied a password to uninstall KES 10. So I went to the computer and manually uninstalled KES 10 from "Programs and Features" which allowed me to specify the install password. After completing this, I retried the install process from KSC and got the error "The selected folder or drive already contains files. The application cannot be installed". I followed https://support.kaspersky.com/8944 (perhaps in error) to delete the Kasersky Lab folder as directed. Then I started the install process again only to receive error 1714 (that it couldn't uninstall an older version of Kaspersky). I used the KAVRemover tool and in safe mode ran the program against KES 10, KES 10 SP1 and KES 10 SP2 to be thorough. Even after running this tool, I continue to receive the 1714 error when I attempt to install KES 10 SP2 (version 10.3.0.6294). I suspect that someone will want the results of GetSystemInfo for this computer. The results can be found here: http://www.getsysteminfo.com/read.php?file...52cc45042b20dbf I'd appreciate any assistance with this. Thanks
  7. Over the past few days, Admin Kit 8.0.2048 hasn't been downloading updates to the repository. At first, I figured there was a bad connection and didn't pay too much attention to it. However, it's now been 6 days since the last update was downloaded successfully and it is now of some concern. When the update is scheduled to run, it proceeds, but never completes; in fact, it appears to run for hours at a time, but accomplishes nothing. When the next scheduled update runs, it complains that the update process is already running. There are also no events in either the Admin Kit or the Windows Event Viewer that would suggest a problem. Up until about an hour ago, the updates were at least in a running state; now when I manually run the task, its status never gets past "scheduled". At first, I wondered if the whole problem was related to a connectivity issue with our content filter/proxy server, but this doesn't appear to be the case, as the KAV console on the server running the admin kit is downloading directly from Kaspersky and its updates are current as of today. Plus, no changes in the configuration have been made to the content filter/proxy server in quite a while and was never an issue in the past. Another thing that may be of relevance is the Up2date.exe process. It's fluctuating at about 50% CPU usage (seems pretty high) even when the updating task is stopped. However, I'm not sure if this related to the situation as I'm not aware of how the Admin Kit uses this process. Any help to resolve this situation would be much appreciated.
  8. I ended up contacting Kaspersky Technical Support. Turns out that some of my license key files had issues with ver. 6.0.4, once Kaspersky updated the affected licenses, the issue disappeared.
  9. I just upgraded our Admin Kit to Ver. 8 and I wanted to test an upgrade of 6.0.3 to 6.0.4 on a client machine. Once the installation of 6.0.4 had finished, Admin Kit assigned a license key to the new software, but after a very short period of time, the license was reclaimed by the Admin Kit and the KAV control panel on the client indicated that the software didn't have a license key (specifically "License is not found"). I tried to reinstall the .key file(s) on the admin kit, but this didn't change anything (the licenses are still active on the 6.0.3 machines). Is there a reason that the license key isn't working on 6.0.4 (I figured that the license would continue to work after an upgrade)? Thanks
×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.