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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. brandx
    Started by brandx,

    I cannot download a webex recording from the cloud. However booting pc in safe mode and it works. Webex IT advised it may be the Kaspersky Internet security. please advise.

    • 5 replies
    • 1.6k views
  2. rufford155
    Started by rufford155,

    I went to My Kaspersky website today to change my password. It said my KIS subscription is broken, or words to that effect, and I cannot get updates - but I am still getting them with no problem. And it said I only have one device when I have two, one in UK and one abroad. What’s going on here? And how can it be corrected?

    • 1 reply
    • 2.9k views
  3. rufford155

    This is my third post this week about KIS problems. Yesterday I logged into this Community with no problem. Today it said my password was wrong and I had to reset it. Is this some auto-feature introduced to force new passwords? Or is there some other reason ?

    • 4 replies
    • 1k views
  4. 53mike

    Vulnerability scan finishes at 48%. Will not scan further. Scan just finishes. Windows 10. Tried reinstalling Kaspersky. Did not help.

    • 1 reply
    • 844 views
  5. Guest #13118
    Started by Guest #13118,

    I am a web developer for OPB (Oregon Public Broadcasting), and we launched a new version of our site this week. We have been receiving reports of images and other resources on our site being blocked by users with Kaspersky installed. I have attached images of the behavior and console output below. “www.opb.org” shows up green on your Threat Intelligence Portal. Could you please remove the blocking behavior from our site, or explain to us why we are being blocked? Thanks.

    • 1 reply
    • 1.4k views
    Flood and Flood's wife
  6. Guest

    I have bought a 3 device license, can i use the license on a single device for 3 terms? or will the license terminate after the validation period from the first activation? If so is there any way to convert it to use on the same device for 3 times(one after another’s expiry)?

    • 0 replies
    • 725 views
  7. dudeditto
    Started by dudeditto,

    Just wanted to confirm that the exact same incident happened with me. My computer had been acting a bit funky lately, with slow downs for no apparent reasons and Windows frequently becoming unresponsive. I checked, and KIS wasn’t running! I tried launching it and the shortcut link was broken. Windows Defender was also non-existent. I ran the Virus Removal Tool and it found the trojans. I am in the process of reinstalling Kaspersky. As this is my main work computer, this incident has been very inconvenient.

    • 0 replies
    • 1.1k views
  8. Enrique
    Started by Enrique,

    I have Kaspersky Internet security for 2 years and 3 licenses. I have activated the license more than 3 times. Does that mean if you buy 1 lecnsie you can activate 20 times within your local network? And with a license of 3 you can on 3 different networks? I never really understood this. Thanks in advance Regards.

    • 9 replies
    • 2.4k views
  9. rufford155

    Email from Kaspersky-mail today had a link to “4 ways to royally leak your company data”. Clicking this gave the attached warning - certainly not expected from your own email ! What should I do ?

    • 0 replies
    • 789 views
  10. pierpsoftnews

    Hello everyone! I have been using the Memuplay emulator for a long time, downloadable from the URL:ttps://www.memuplay.com. Unfortunately the download but after a few seconds the antivirus cancels it. I could disable the antivirus and install it, but I would like to understand if there are particular reports on the Memu-Installer.exe file, downloadable from the Memuplay website. I would like to understand why Kaspersky Antivirus does not allow this file to be downloaded and deletes it just after downloading. Do you have any information to give me, or can you advise me how to get support on this?

    • 3 replies
    • 8.3k views
  11. Guest
    Started by Guest,

    I recently installed Kaspersky Internet Security onto my Macbook Pro 2019 16", but whilst it is mostly running fine, startup from powered off and startup from sleep have become slow, and even after the machine has started up from either of the above mentioned states, opening the first app takes some time. I wondered if anyone else has noticed this problem?

    • 0 replies
    • 2k views
    Flood and Flood's wife
  12. mm aa
    Started by mm aa,

    Hi. Is Windows 10 Defender reliable against viruses and threats? Does it suffice about other antivirus applications? Thanks.

    • 0 replies
    • 2.6k views
  13. Worzel
    Started by Worzel,

    I want to activate Anti theft on 2 mobile phones. I want to use a 6 digit code, which it says I can but after I have out in 4 digits, it goes to a confirmation screen. What do I need to do, to put a 6 digit code in. Many thanks.

    • 5 replies
    • 2k views
  14. KajabbiWhite

    In the Notification Center under Protection, it tells me; 26 objects - Contains a list of objects whose deletion requires your decision. When I click on Resolve all and then select Delete and check box for Apply to all objects of this type, nothing happens. It just spins around thinking and then nothing. I have clicked on Resolve all around 7 times and it still won’t delete the 26 objects.

    • 7 replies
    • 2.1k views
    Flood and Flood's wife
  15. WilhelmKroschel
    Started by WilhelmKroschel,

    Is there a way to block text phishing? The message is: “Hey, is this Christopher? We tried to arrange a delivery for you but you were not home, please go to HK Transport ….. (REMOVED) Sure I can block the number on my phone.

    • 4 replies
    • 3.9k views
    Flood and Flood's wife
  16. Guest #12966
    Started by Guest #12966,

    Hello! I am on my Kaspersky Account and I can see that there is a Kaspersky Internet Security icon with written on it: “not in use” and “366 days remaining” too. I currently am finishing my one year subscription, but haven’t really purchased anything yet. Can someone explain what that is supposed to mean? Does it mean that I have another key code ready to use afterwords, that I’ve mistakenly double purchesed or is it a bug? I’m a little confused. Thanks in advance! AleksaD

    • 0 replies
    • 2k views
  17. Guest #12909
    Started by Guest #12909,

    We’re a consulting software company and we have been developing our programs setup.exe and program.exe is detected a virus/malware and deleted all our programs all the time. Many our customers use Kaspersky has this problem issue. How can we solved this problem? Thank you so much.

    • 1 reply
    • 890 views
  18. Guest
    Started by Guest,

    Hi, please help me with my problem, last week I cant open my kaspersky for a while and when I try to open it it says “file is missing “ and now I cant even find my kaspersky please help me.

    • 3 replies
    • 874 views
  19. Newtotech

    Can’t pair Vabogu fitness tracker on my MOTO cellphone

    • 1 reply
    • 1k views
  20. Walid
    Started by Walid,

    Exceeded activation limit after reinstalled

    • 3 replies
    • 917 views
  21. danielocdh
    Started by danielocdh,

    I don’t want password manager and never will on most of my systems where I pay for kaspersky licenses. I’m also concerned about having passwords managed on systems that have semi public access sometimes, where this program is trying to get installed by deceiving non advanced users (even advanced users can fall in this trap by just clicking “ok” without thinking). Is there a way to prevent these popups? It really feels like using any company’s free antivirus might be ok if you are pushing ads/click traps on the paid product anyway.

    • 4 replies
    • 11.4k views
    Flood and Flood's wife
  22. Sorre97
    Started by Sorre97,

    Hi everyone, i have a Kaspersky license for Internet Security, 3 devices MAX, i recently bought a new computer and i was wondering if i could add this one to the license ongoing or if i could make something to not wait December for adding Kaspersky protection to my new PC. Thanks you all in advance.

    • 0 replies
    • 687 views
  23. mdwpsyd
    Started by mdwpsyd,

    On this sales page: https://my.kaspersky.com/dr/Store#/productId/838/renewLicenseId/60f9d366-e3ef-41b7-8ee4-23dae08d7c66 there are math mistakes. For example, purchasing three years for 3 devices saves $84.98, not $99.98. I'm not quibbling about the discounts as they are good. I just wanted to alert you to the discrepancies as fixing them will reduce customer dissatisfaction. Best regards, Mark

    • 0 replies
    • 634 views
    Flood and Flood's wife
  24. woof359
    Started by woof359,

    I had to replace my hard drive and need to reload internet securities, do I use my 10 year old disc?

    • 0 replies
    • 763 views
  25. evjlsrain

    Hello Kaspersky experts, I was trying to install Kaspersky 2020: Anti-virus or security cloud. I got this error avpui.exe was unable to start => Kaspersky was unusable even after several reboots I use windows 8.1 pro here is the link to the GSI https://www.getsysteminfo.com/report/251ae607ce76a9d362619acd7643576b Regards, Rain

    • 58 replies
    • 33.8k views

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