JaHaWi

It’s KIS, I have 527 days left of a 3 device licence. It’s active on my daughter’s PC only. It was until recently also on my android phone and office PC. I uninstalled it on my phone as I found it to obtrusive. On my office PC I have just this week upgraded the CPU, Motherboard, RAM, and Graphics Card. As windows required newly activating due to the new hardware, and because I wanted it all to run smoothly I reinstalled Win 10 Pro. On reinstalling KIS (latest version downloaded a few days ago) it will not activate using my code - it states I have exceeded the number of activations for the code. I contacted support to request the reset and got an automated reply generated by their text analysis feature. It said I had three response I could make depending on how it was purchased (digitally on the Kaspersky website). In this case it says “simply tell us which e-mail you used to make the purchase.” I did this immediately and have not had any response - it only says “Waiting for processing the request” Meanwhile my PC is not protected and I’m losing days off my subscription :(

I contacted support after upgrading my pc and reinstalling windows Kaspersky tells me I’ve run out of activations and I need to have it reset. I got an automated response telling me to provide the email I purchased it with which I did. Since then I’ve heard nothing back?! Please advise, JaHaWi