Jump to content

Activation reset request - nobody is getting back to me?!

Recommended Posts

I contacted support after upgrading my pc and reinstalling windows Kaspersky tells me I’ve run out of activations and I need to have it reset. I got an automated response telling me to provide the email I purchased it with which I did. Since then I’ve heard nothing back?!

Please advise,


Link to comment
Share on other sites

It’s KIS, I have 527 days left of a 3 device licence. It’s active on my daughter’s PC only. It was until recently also on my android phone and office PC. I uninstalled it on my phone as I found it to obtrusive. On my office PC I have just this week upgraded the CPU, Motherboard, RAM, and Graphics Card. As windows required newly activating due to the new hardware, and because I wanted it all to run smoothly I reinstalled Win 10 Pro.

On reinstalling KIS (latest version downloaded a few days ago) it will not activate using my code - it states I have exceeded the number of activations for the code.

I contacted support to request the reset and got an automated reply generated by their text analysis feature. It said I had three response I could make depending on how it was purchased (digitally on the Kaspersky website). In this case it says “simply tell us which e-mail you used to make the purchase.”

I did this immediately and have not had any response - it only says 

“Waiting for processing the request”

Meanwhile my PC is not protected and I’m losing days off my subscription :(


Link to comment
Share on other sites

Hello @JaHaWi,


  • Regarding “Waiting for processing the request”, try another device, does the same error show?
  • Note: sometimes, the Support Team may take some time to respond to requests submitted by the portal; if the request is urgent, and if (Support) Online Chat or Phone support is available in your region, use one of those options to engage Technical Support; give them  them the incident reference number you’ve already received, ask them to assist? 


Thank you🙏



"You have exceeded the maximum number of activations allowed for the entered activation code" error

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now

  • Create New...