June 1, 20206 yr When I try to log in to where it says I should, then it says invalid password and order number/ it isn’t. I do NOT want to renew my Kaspersky. It should not be this hard and I want nothing from a company that makes it this hard. I have followed ALL instructions and nothing is working.
June 1, 20206 yr When I try to log in to where it says I should, then it says invalid password and order number/ it isn’t. I do NOT want to renew my Kaspersky. It should not be this hard and I want nothing from a company that makes it this hard. I have followed ALL instructions and nothing is working.
June 1, 20206 yr Hello @RuthGrover, Welcome! 1❓ Which page is showing the the “invalid password & order number” error? 2❓ Is it the Digital River support website or the MyKaspersky site? Note: the way to check if Auto-Renew is ON & to turn it off, log into your MyKaspersky account, select Licenses tab, select the License, select Details, if Auto-Renew does not show, it means Auto-Renew is not enabled, if Auto-Renew is ON, it will also show Turn OFF 3 What did Support say? Please let us know? Thank you🙏 Flood🐳
June 1, 20206 yr Hello @RuthGrover, Welcome! 1❓ Which page is showing the the “invalid password & order number” error? 2❓ Is it the Digital River support website or the MyKaspersky site? Note: the way to check if Auto-Renew is ON & to turn it off, log into your MyKaspersky account, select Licenses tab, select the License, select Details, if Auto-Renew does not show, it means Auto-Renew is not enabled, if Auto-Renew is ON, it will also show Turn OFF Please let us know? Thank you🙏 Flood🐳
When I try to log in to where it says I should, then it says invalid password and order number/ it isn’t.
I do NOT want to renew my Kaspersky.
It should not be this hard and I want nothing from a company that makes it this hard.
I have followed ALL instructions and nothing is working.