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  1. After subscribing since 2018, and for the last couple of years just sucking up the auto-renewal, I was determined this year to put it to an end, and I have finally succeeded! I hope this information helps anyone else who is struggling to get rid of this payment. Please note this may only work if your payment is collected by Digital River... check your bank for last year's payment and if it is marked 'DR' or 'DRI' in the payment reference, this should hopefully work for you. When you get the renewal email reminder which provides an order number and password, click on the link for amending your payment details. You'll be taken to a page with your billing address and payment info. Underneath the 'reset' and 'Submit' buttons, there's a link for 'Back to main help page' - click it. This will take you to a FAQ page - select the cancel auto renewal heading. Now you'll be taken to another page where you need to re-input the Order Number and the Password from the email they sent. Once in there, click the cancel button (not manage subscriptions) and this will allow you to cancel the auto renewal. Seriously, the most ridiculous process ever, but it worked for me (after 2 years of unwanted renewals!). I've added screen shots to this in the hope I can help others who are struggling, and like me have ended up just letting the money go out each year. Good luck all.
  2. This morning an official banking app was detect a Trojan, which is that possible? App was update in Play store, Samsung s24 ultral, and Android 14, and oneui6. 1
  3. EU adquiri o produto anual total security que inclui o Antivirus e o VPN. Consegui instalar o anti-virus normalmente, porém quando tento instalar o VPN apresenta o erro 1714 conforme mostrado na imagem abaixo. Gostaria da solução desse erro para que eu possa desfrutar do serviço adquirido. Att,
  4. If I open a banking site in Chrome, when it goes to open new secure protected browser it fails -> I then changed the settings in Safe Money from using the default browser (chrome) to use Firefox -> If I now open a banking site in Chrome it still tries to open it in Chrome, so I'm not convinced that safe money setting did anything and yes I've restarted my machine as well. If I have Firefox open and go to a banking site then I get -> I have Windows 10 -> and Kaspersky total security -> The issue also appeared around the same time that Kaspersky VPN updated which I don't use, so I uninstalled that. No difference. I have also uninstalled the last few windows updates from when I noticed the issue, no change.
  5. I am an old user of KIS. It recently got changed to Kaspersky Standard on my MacBook Air 2017 (MacOS12) during my 3 year license. It is now about to expire, and I would like to know, if I want to shift to Kaspersky Premium (I like premium more as it is much more feature rich), will I have to reinstall Kaspersky, because we would like to continue to use it without interrupting the existing setup, and can we add the premium key in the activation page so that it activates itself once the existing standard key expires in the same software so that it updates itself to premium automatically?
  6. 1. Нужно ли удалять своё устройство в личном кабинете https://my.kaspersky.com/ после переустановки программы Kaspersky Premium? 2. Нужно ли удалять своё устройство в личном кабинете https://my.kaspersky.com/ после переустановки Windows? 3. Как проверить пинг до VPN сервера в Kaspersky Secure Connection ? (дабы понять какой по пингу самый лучший) 4. В мониторинге умного дома висит предупреждение о открытом порте 23 на моём Keenetic Giga (KN-1011). Хотя все настройки заводские. Без изменений. Надеюсь на ваши ответы. 5. Первый раз пользуюсь Kaspersky Password Manager. Удалит ли он все пароли с Google Chrome, Mozilla Firefox, Opera, Microsoft Edge? Для меня это важно** Надеюсь на ваши ответы.
  7. Bilgisayarı uzun zamandır kullanmıyodum ve sıfırladım siteye baktığımda 152 gün kaldığı yazıyo ekte atıcam fotoğrafı neyse siteden aboneliğin yanından indir dedim uygulamaya girdim ve ekranda *****@*****.tld için aboneliğiniz bulunmamaktadır yazıyo onuda ekte sundum problemim bu yardım eden herkese şimdiden teşekkürler. :)
  8. Hi, I am currently using Kaspersky Premium version 21.16.6.467 and whenever I try to play a game through steam (CS2, Warzone, etc) I am unable to connect to matches. I can connect to games normally when I use Kaspersky VPN or when I completely uninstall Kaspersky Premium. I would like to be able to play my games without having to use the VPN as it affects my connection and I would preferably like to keep Kaspersky installed on my machine. I want to note that up until last week I had no such issues for nearly 3 years of using Kaspersky products. I am not sure what happened but after a database update I started facing this issue. Other friends who also use Kaspersky AV do not have the same issue as I do.
  9. Já li as regras, procurei algo referente, FAQ e nao encontrei nada falando sobre, por isso estou postando. Depois dessa ultima atualização que ocorreu essa semana, nao ocorreu mais o problema de fechar o programa e reabrir, mas agora o problema é no som, qualquer som fica estourando, estalando, se eu fecho o kas, o problema para de ocorrer, para esse caso não há um log nem nada, pq é constante o problema. Mais alguem com esse tipo de problema? sabem como resolver? O mais estranho que é somente no windows isso, tenho um macbook pro com o kas na msm versão e lá nao ocorre nenhum tipo de problema. 1º - win11 reinstalado 3x, formato 3 2º - 3º - problema ocorre nessa ultima versao 4º - formatado o pc, reinstalado o programa e continua o problema
  10. 1. Hello I downloaded the app and bought a license. At first, when everything went smoothly, now I get the connection cannot be checked error. When I click on this notification, nothing happens. 2. I've been having problems with the internet since I founded Kaspersky. Both my mobile data and Wi-Fi connections have slowed down a lot. Although I am connected to the internet, the applications are not working properly. Kaspersky VPN improves when I turn off and restart the phone. ( I'm using iphone 14 pro max iOS 16.5.1(c) )
  11. Heya! The title is quite self-explanatory. I'm planning to get Kaspersky premium, and i was wondering if there was more servers of each country or is it one sole server for each country. or possibly providing a dedicated static IP. such a service would be a life saver for me since some applications tend to block vpn IPs unless they were static or dedicated (such as Riot Games). and i know that another VPN has it, but for this case specifically I'm wondering if kaspersky may hold it? Or if i can ask for it to be achieved from support? And for the sake of the rules my OS is Windows 10, Running on a soon-to-be Kaspersky premium + VPN Thanks!
  12. Buenas. Tengo actualmente Kaspersky Plus (migrado desde un KTS) pero en la renovación me voy a pasar a Kaspersky Premium. ¿Vale con añadir la clave de licencia y se activan los componentes que tiene Premium que no tiene Plus o tengo que descargarme otro instalable? Gracias
  13. Hi there Kaspersky, i wish you guys chould make a kaspersky product thats more specific for gamers, and the name for the product chould be Kaspersky Gamer security like McAfee have made one named McAfee for gamers
  14. Eu instalei o aplicativo Kaspersky: VPN & Security no celular à 5 dias e segundo o recurso Antiphishing, mais de 19.5 mil links já foram verificados e esse número não para de crescer. Eu sei que alguns aplicativos acessam links em segundo plano, mas esse número não está alto demais para somente 5 dias? Outra desconfiança que tenho é que a cada 5 min eu recebo de 5 à 7 notificações dizendo que não foi possível verificar a segurança do link e então vem a notificação dizendo que o botão de emergência foi acionado. Devo me preocupar ou esse número de links é normal e as notificações são somente instabilidade na conexão?
  15. Eu instalei o aplicativo Kaspersky: VPN & Security no celular à 5 dias e segundo o recurso Antiphishing, mais de 19.5 mil links já foram verificados e esse número não para de crescer. Eu sei que alguns aplicativos acessam links em segundo plano, mas esse número não está alto demais para somente 5 dias? Outra desconfiança que tenho é que a cada 5 min eu recebo de 5 à 7 notificações dizendo que não foi possível verificar a segurança do link e então vem a notificação dizendo que o botão de emergência foi acionado. Devo me preocupar ou esse número de links é normal e as notificações são somente instabilidade na conexão?
  16. I bought the software the software and have been talking to their support by email for several months. They did not help me at all and their answer at the end is to reset Windows. If anyone can help me I would appreciate it. The problem: I can't install the software. Every time I try to install it is stuck like this, like in the picture. I tried running as administrator, tried changing DNS, created GetSystemInfo and it doesn't show any particular problem. If anyone has a solution, then I'd be happy to hear it
  17. Hello, i started a website https : //www.certifygate.com/ but after I try to access it from my laptop where i have Kaspersky Premium installed, Kaspersky keeps threat it as a phishing website. please can you help on this ?
  18. Hallo und guten Abend in die Runde! Ich bin Neu in diesem Forum und habe eine Frage zum Produkt Kaspersky Premium (5 Geräte), ist VPN für alle Geräte unbegrenzt ? MfG Jens Uwe
  19. При попытке запустить подобный чат, который входит в подписку премиум. Открывает окно ожидания с на английском и нужно переключить язык на "Русско" (почему не русский не знаю). Но затем можно долго пялится в монитор и ждать и н____а не будет. А потом просто закроется сеанс. Зачем нужен сервис, который не работает. Есть вариант позвонить по телефону, вот только телефон МСК, а для жителей регионов это может вылететь в копеечку. Причем в первые дни перехода на новую линейку подписок все работало, а теперь видимо изменили ПО для работы с чатом, а баги исправлять дорого.
  20. Ich brauch mal euer Schwarmwissen: Ich hab aktuell das Problem, dass Kaspersky versucht einzelne Webseiten (selbst fritz.box oder eine IP im Heimnetz) über https aufzurufen und dieses entsprechend mit einer Fehlermeldung, was entsprechend vorab bestätigt werden muss. Kann man dieses irgendwie verhindern, dass er dieses umschreibt? Am Browser liegt es nicht, denn wenn Kaspersky beendet wird, ist das Problem nicht vorhanden.
  21. Всем доброго времени суток. После того как скачал с «хорошего» сайта фотошоп, видать словил майнер. До переустановки системы воспользовался другим антивирусом, он поудалял какие-то вирусы, которые являются таблеткой для приложений. В итоге ничего не изменилось, в планировщике задач также что-либо подозрительное отсутствует, но продолжает скакать степень загрузки ГП. После переустановки всё так же, в планировщике ничего такого, поставил Касперский, проверил систему 3 раза - вирусов не найдено. ссылку прилагаю:
  22. Estou tentando acessar o site https : //www.grancursosonline.com/ , contudo, quando o vpn está ativo a página passa a ser negada o acesso. Tentei abrir a configuração para excluir a pagina do vpn, mas não tive sucesso. Alguém pode me explicar como alterar? Sem precisar desativar o vpn?
  23. Hi, As per the attached screenshot, even though I have turned off all the options for notification, still the notification for junk files is coming, similarly, I am getting the notification for updating the software. Please note that I don't want to disable the functionality (junk file removal or auto update of software), I want to disable the popup of the notification. Any help would be appreciated.
  24. Hi there everyone! My first time posting, so I apologise for any mistakes. For the past month or so, my Kaspersky VPN app has just been showing 'connecting'. If I try to turn the VPN off, it freezes. I also get a 'Failed to connect' error occasionally. I've tried restarting my PC, restarting my internet, reconnecting. I've been through my settings and they all seem okay, plus my subscription is still valid until March. Does anyone have a solution to this? It's quite annoying to not feel protected right now, haha! Thank you in advance, all.
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