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Kaspersky Rescue DIsk 10 - Dell Studio XPS 8100 - Multiple failures - Seeking useful adviceadvice

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Kaspersky Rescue Disk 18 - v18.0.11.0(a); (2018/11/17)

Target: Dell Studio XPS 8100 (i7, 12MB RAM; Stock - no modifications); MS Windows 10 - Fully functional

Related: Unit has stock: GeForce GTX 460 OEM; Ethernet controller: Broadcom Limited Netlink BCM57780 Gigabit Ethernet PCIe (rev 01)


(1) opt: Kaspersky Rescue DIsk Graphics mode - Blank screen; system unresponsive

(2) opt: Hardware Info - Blank screen; system unresponsive

(3) opt: Kaspersky Rescue Disk - Limited  Graphics Mode

.Desktop appears.

(A) No Internet connection. Has *not detected presence of NIC. lspci shows that the NIC was detected! No refs to the NIC in dmesg output

(B) Invoked 'Kaspersky Rescue Tool' from the desktop

.it advises that cannot update the databases --- as expected - because desktop shows it has not detected the NIC (ref (i) above)

Invoked a system scan.

Scan completes with an error 'No enough memory'' (grammar error - should read 'Not enough...' or 'insufficient...').

System has 12MB RAM installed and plenty of HDD freespace on all volumes! All volumes accessible from desktop.

#Relevant op:

lspci(relevent) :

00:00.0 Host bridge: Intel Corporation Core Processor DMI (rev 11)
00:03.0 PCI bridge: Intel Corporation Core Processor PCI Express Root Port 1 (rev 11)
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 06)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev a6)

01:00.0 VGA compatible controller: NVIDIA Corporation GF104 [GeForce GTX 460 OEM] (rev a1)
04:00.0 Ethernet controller: Broadcom Limited NetLink BCM57780 Gigabit Ethernet PCIe (rev 01)

#dmesg (relevant):

[    0.000000] Linux version 4.9.57-aufs-x86_64 (krd@kaspersky.com) (gcc version 6.3.0 (Gentoo 6.3.0 p1.0) ) #3 SMP Wed May 23 15:57:17 MSK 2018
[    0.000000] Command line: BOOT_IMAGE=/boot/grub/k-x86_64 net.ifnames=0 nomodeset lang=en dostartx
[    0.000000] DMI: Dell Inc. Studio XPS 8100/XXXXXX, BIOS A05 07/08/2010
[    0.000000] e820: update [mem 0x00000000-0x00000fff] usable ==> reserved
[    0.000000] e820: remove [mem 0x000a0000-0x000fffff] usable
[    0.000000] RAMDISK: [mem 0x37967000-0x37caafff]
[    0.000000] Memory: 12237808K/12541008K available (12086K kernel code, 2191K rwdata, 5552K rodata, 5916K init, 1068K bss, 303200K reserved, 0K cma-reserved)
[    0.763429] pmd_set_huge: Cannot satisfy [mem 0xe0000000-0xe0200000] with a huge-page mapping due to MTRR override.
[    0.764434] PCI: Using host bridge windows from ACPI; if necessary, use "pci=nocrs" and report a bug
[    0.770844] ACPI: PCI Root Bridge [PCI0] (domain 0000 [bus 00-ff])
[    3.804919] Freeing unused kernel memory: 5916K
[    3.805215] Write protecting the kernel read-only data: 18432k
[   29.540271] EDAC i7core: Driver loaded, 1 memory controller(s) found.
[   30.439509] FUJITSU Extended Socket Network Device Driver - version 1.1 - Copyright (c) 2015 FUJITSU LIMITED
[   32.169920] shpchp: Standard Hot Plug PCI Controller Driver version: 0.4
[   51.002772] warning: process `hwsetup' used the deprecated sysctl system call with
[   51.002773] 1.
[   51.002774] 23.

So Gentoo knows about the NIC (lspci op), but doesn't load a driver for it (never gets to DHCP; and desktop network config doesn't list the NIC for config selection using the desktop menu apls).

Gentoo knows about the system RAM (12MB), so the 'no enough memory' error from Kaspersky Rescue Tool apl seems to be an apl level bug (ie. not Gentoo's fault),on the surface of it.

I could put in another generic NIC (eg. Realtek card) to get around the NIC issues I suppose - prefer not to.

The 'no enough memory' error on the surface appears to be a bug in the application as opposed to the environment.'

Looking for genuine helpful advice.


PS: Not attaching Kaspersky full hardware Info dump file.

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Please create and attach "hardware info" report https://support.kaspersky.com/14234 from "Limited  Graphics Mode".

Also ISO with new bases uploaded every day. As workaround you can download ISO every time when you want to scan, instead bases update.

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