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Mohamed.Mahmoud

Problem with security center

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Hello

 

I have an issue with kaspersky security center 10

The connection with administration server failed 

I want help with this issue please 

 

Regards 

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Hi,

first check if involved services are up and running then have a look to the Kaspersky event log.

M

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Well, as said before, it would be helpful to have a look at the Kaspersky event log in order to check what is actually going on. Maybe the current service account is wrong or the db is corrupted...

M

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Hello

Thanks for helping me 

When i checked Kaspersky event log i found this error

Database error occured: #1950 (15401) Generic db error: "15401 '{42000} Windows NT user or group 'CONT-KAV\Administrator' not found. Check the name again.; Windows NT user or group 'CONT-KAV\Administrator' not found. Check the name again.' LastStatement='exec sp_grantlogin N'CONT-KAV\Administrator';exec sp_addsrvrolemember @loginame = N'CONT-KAV\Administrator', @rolename = N'sysadmin''"

 

And about GSI report i cant upload it (You are only allowed to upload 4mb) my file just 3MB i dont know why didnt accept my file

Thanks

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Hi,

According to GSI log "The Kaspersky Security Center 10 Administration Server service failed to start due to the following error: The service did not start due to a logon failure."

Please use this utility to change admin server account

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According to GSI: "The kladminserver service was unable to log on as .\administrator with the currently configured password due to the following error: Logon failure: unknown user name or bad password. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC)"

Could you please provide us with SQL error logs?

Thank you!

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Hi

Could you please tell me how to find SQL logs , i just found this on event viewer 

The SQL Server Agent (KAV_CS_ADMIN_KIT) service terminated unexpectedly.  It has done this 1 time(s).

Regards 

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Hello. 

 

Looks like services authentication parameters was misconfigured, at some point in time, thus it would be faster to reinstall and restore from backup.

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