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The "green key" is not present on every website

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Usually when I want to log into a website, I have to click on the green key to pick my account, and then it automatically fills in the password and logs me in.

However, on certain websites, when I go on the log-in page, my account's username/email address is already filled in and there's a green key next to it. However, the password box is empty, and there's no green key next to it. Even if I click the green key next to my username and pick my account, the password still won't be filled in.

So in these cases, I have to open my KPM manually and search my account to login.

An example of one of these sites is iherb.com.

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