Danhas Posted November 20, 2017 For a whole day now Kaspersky secure connection fails to establish a connection. "Try again later" seems to be the only solution the program offers. I've changed absolutely nothing on my computer and my Wi-Fi connection runs flawless. I demand a refund for every day that the program fails to work!! Yeah, yeah, I've send a ticket request... Share this post Link to post
Berny Posted November 20, 2017 Welcome. Please also check this : https://forum.kaspersky.com/index.php?/topic/378651-secure-connection-not-available-merged/&do=findComment&comment=2742686 Share this post Link to post
Foxy29 Posted November 21, 2017 Hello Same for me since this morning I have deinstalled and reinstalled Kaspersky Secure connection. No effect. Still unavailable Share this post Link to post
Zog Posted November 21, 2017 Hi Same here working ok yesterday tried re-installing still no connection. Share this post Link to post
Foxy29 Posted November 21, 2017 Problem solved after contact with technical support Share this post Link to post
Danhas Posted November 21, 2017 Oh? Ok, what did they tell you to do to solve the problem? I've send a ticket request to technical support with an error report. Still no sign of life and still the same problem.... Share this post Link to post
Danhas Posted November 21, 2017 Just recieved an e-mail from technical support. It seems to be a known issue. Kaspersky Labs developers are currently working on a solution. We need to wait for the issue to be fixed. I will report back when it's resolved. Share this post Link to post
Danhas Posted November 23, 2017 Still no cure. The issue persists. Can't even login for my subscription... Share this post Link to post
Danhas Posted November 30, 2017 It's been 10 days with no solution whatsoever! Even worse, I've sent a last mail on 26 november with the statement that there still was no cure with their suggested solutions. That mail got through without any problem as I just clicked "answer" so the mail was sent to the right address. Not difficult to prove this. I never got an answer... until today where they they put my request status on "CLOSED". Checked my spamfolders, no mail from Kaspersky customer service solution (which is normal because the Kaspersky mail addresses are under "trusted" in my mail program). So now they make me create a new request! This service is below average and I'm loosing my patience!!! To be continued... Share this post Link to post
Mefodys Posted December 1, 2017 Hello, Danhas , The INC was closed due to no reply from you. I have reopened the INC. Regarding the issue: According to traces, the local IP address is 169.254.186.13. It is APIPA address (it assigned when there is no internet on the PC). Try to set manual IP address for the active network adapter: from the range 192.168.0.2-192.168.0.254. Then restart the network adapter, then check the issue again. If the issue persists - provide new traces+new GSI6 report in your INC. Thanks! Share this post Link to post
Danhas Posted December 1, 2017 Did all that and I've contacted you guys with the explanation, screenshot and all other necessary attachments. After that the issue was closed by your service. Afterwards I have sent you my mail in attachement which clearly shows the right address and date of which you've stated you've never recieved. Share this post Link to post
Danhas Posted December 1, 2017 No I've recieved a mail that you guys did not recieve my attachements (again!!). So I make an attachment on this message with the proof that the mail was sent with 3 attachments!! Share this post Link to post
Danhas Posted December 1, 2017 Here's the mail after which Kaspersky changed my request status to "Closed" (???). All mails where sent with the 3 wanted attachments. Also The mails went through without any notification of any error whatsoever. Share this post Link to post
Danhas Posted December 1, 2017 How do you explain this while other mails that I've sent the last days (with attachments) to other mail addresses are received without any problems. But Kaspersky claims that they did not receive my mails. It clearly shows the right e-mail address... Share this post Link to post
Mefodys Posted December 4, 2017 Danhas , hello, I confirn that there are no new attachements in your request. Please upload required data to some filesharing serivice(like google drive, dropbox) and provide it us. Thanks. Share this post Link to post
Danhas Posted December 5, 2017 (edited) And I confirm, dear Sir, that As I said more than once now, first you guys closed my request because you said you haven't recieved any mail (LOOK AT THE PROOF ABOVE PLEASE!). After that I got a message from your support Service that their was no attachment (Which is it.??..again, look at the proof above). Then you stated that there were no NEW attachements. Are you joking?? It's been 15 days (!!!) now and still no solution. And eh... look at what I've found after a few seconds of research on Secure Connection. It's like I read about my own situation with this vpn! This is VERY frustrating, and if you guys handle a case in such a way, you can't expect a customer to stay nice and calm now, can you? Listen, if there's a solution, I will be the first to come back here and yell it from the rooftops. If not I'll do the same to anyone who wants to listen. I'll give it a few more days. Then I will expect a refund and that will be the end of "Secure connection" for me. Edited December 5, 2017 by Danhas Share this post Link to post
rolanddosa Posted July 22, 2018 This worked for me: on desktop, bottom right, I had an error notification regarding the failure. Right clicked on it, then chose exit. Then turned my wifi off and on. Internet connection was back on. Share this post Link to post
bobbles69 Posted September 16, 2018 Anyone else unable to "connect to the internet" today? All I get is a trying to connect circle then failure...and I only have 6 days left until my subscription is due so could well be moving to Nord, or IP Vanish :-( Share this post Link to post
Northlander Posted September 16, 2018 Yeah, happened to me too. Gonna give it a day or two and see if it resolves. Share this post Link to post
billybobs Posted September 16, 2018 Yep same here now not working for no obvious reason , poor show. Share this post Link to post
Berny Posted September 16, 2018 Welcome. I can't reproduce this issue that could be related with your geographical location. Please contact Technical Support : https://my.kaspersky.com/ Share this post Link to post
bobbles69 Posted September 16, 2018 I've already contacted TechSupport and still awaiting a response. Share this post Link to post
Northlander Posted September 18, 2018 And I did nothing whatsoever (except posting here, of course), but it seems to be back and running normally. Share this post Link to post
bobbles69 Posted September 18, 2018 4 hours ago, Northlander said: And I did nothing whatsoever (except posting here, of course), but it seems to be back and running normally. Same here, but it's too little, too late. I had no service over the weekend and to me that's poor. As I only have a couple of days left of my subscription, I have moved to Nord VPN and won't be renewing KSC. Share this post Link to post