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Danhas

Failed to establish secured connection

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For a whole day now Kaspersky secure connection fails to establish a connection. "Try again later" seems to be the only solution the program offers. I've changed absolutely nothing on my computer and my Wi-Fi connection runs flawless. I demand a refund for every day that the program fails to work!! Yeah, yeah, I've send a ticket request...

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Hello

Same for me since this morning

I have deinstalled and reinstalled Kaspersky Secure connection. No effect. Still unavailable

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Hi

Same here working ok yesterday tried re-installing still no connection.

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Oh? Ok, what did they tell you to do to solve the problem? I've send a ticket request to technical support with an error report. Still no sign of life and still the same problem....

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Just recieved an e-mail from technical support. It seems to be a known issue.  Kaspersky Labs developers are currently working on a solution. We need to wait for the issue to be fixed. I will report back when it's resolved.

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It's been 10 days with no solution whatsoever! Even worse, I've sent a last mail on 26 november with the statement that there still was no cure with their suggested solutions. That mail got through without any problem as I just clicked "answer" so the mail was sent to the right address. Not difficult to prove this.

I never got an answer... until today where they they put my request status on "CLOSED".
Checked my spamfolders, no mail from Kaspersky customer service solution (which is normal because the Kaspersky mail addresses are under "trusted" in my mail program). So now they make me create a new request! This service is below average and I'm loosing my patience!!! To be continued...

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Hello, Danhas ,

The INC was closed due to no reply from you. I have reopened the INC.

Regarding the issue:

According to traces, the local IP address is 169.254.186.13. It is APIPA address (it assigned when there is no internet on the PC).
Try to set manual IP address for the active network adapter: from the range 192.168.0.2-192.168.0.254.
Then restart the network adapter, then check the issue again.

If the issue persists - provide new traces+new GSI6 report in your INC.

Thanks!

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Did all that and I've contacted you guys with the explanation, screenshot and all other necessary attachments. After that the issue was closed by your service. Afterwards I have sent you my mail in attachement which clearly shows the right address and date of which you've stated you've never recieved.

 

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No I've recieved a mail that you guys did not recieve my attachements (again!!). So I make an attachment on this message with the proof that the mail was sent with 3 attachments!!

Proof of attachements.JPG

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Here's the mail after which Kaspersky changed my request status to "Closed" (???). All mails where sent with the 3 wanted attachments. Also The mails went through without any notification of any error whatsoever.5a21751f9533b_proofofattachment1.thumb.JPG.3d7518b11d5074faeabeb09ebda61f61.JPG

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How do you explain this while other mails that I've sent the last days (with attachments) to other mail addresses are received without any problems. But Kaspersky claims that they did not receive my mails. It clearly shows the right e-mail address...

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Danhas , hello,

I confirn that there are no new attachements in your request.

Please upload required data to some filesharing serivice(like google drive, dropbox) and provide it us.

Thanks.

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And I confirm, dear Sir,  that As I said more than once now, first you guys closed my request because you said you haven't recieved any mail (LOOK AT THE PROOF ABOVE PLEASE!). After that I got a message from your support Service that their was no attachment  (Which is it.??..again, look at the proof above). Then you stated that there were no NEW attachements. Are you joking?? It's been 15 days (!!!) now and still no solution. And eh... look at what I've found after a few seconds of research on Secure Connection. It's like I read about my own situation with this vpn! 

This is VERY frustrating, and if you guys handle a case in such a way, you can't  expect a customer to stay nice and calm now, can you? Listen, if there's a solution, I will be the first to come back here and yell it from the rooftops. If not I'll do the same to anyone who wants to listen. I'll give it a few more days. Then I will expect a refund and that will be the end of "Secure connection" for me.

 

kaspersky_secure_connection.JPG

Edited by Danhas

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This worked for me: on desktop, bottom right, I had an error notification regarding the failure. Right clicked on it, then chose exit. Then turned my wifi off and on. Internet connection was back on.

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Anyone else unable to "connect to the internet" today? All I get is a trying to connect circle then failure...and I only have 6 days left until my subscription is due so could well be moving to Nord, or IP Vanish :-(

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4 hours ago, Northlander said:

And I did nothing whatsoever (except posting here, of course), but it seems to be back and running normally.

Same here, but it's too little, too late. I had no service over the weekend and to me that's poor. As I only have a couple of days left of my subscription, I have moved to Nord VPN and won't be renewing KSC.

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