KES SP2 10.3.0.6294 - Unable to connect to server - fresh install [In progress]

[minty1978]

Hi All,

 

We recently migrated our Kaspersky estate to a new server, with a new name.

I backed up the settings from the old server, and restored them to the new one. Then ran a task to get the endpoints to contact the new server. That part is all working as expected.

 

The issue I am getting is when I install a newly created KES package (from the new server) on an endpoint, it fails at the point 'Checking admin server for connection.'

After this, the installation stops.

I have attached the install log file in the hope that you might be able to see what I am missing?

 

Thanks, Stephen

_klpkinst.zip

[Dmitry Eremeev]

Hi All,

 

We recently migrated our Kaspersky estate to a new server, with a new name.

I backed up the settings from the old server, and restored them to the new one. Then ran a task to get the endpoints to contact the new server. That part is all working as expected.

 

The issue I am getting is when I install a newly created KES package (from the new server) on an endpoint, it fails at the point 'Checking admin server for connection.'

After this, the installation stops.

I have attached the install log file in the hope that you might be able to see what I am missing?

 

Thanks, Stephen

 

Hello,

 

please state the exact builds of KSC server, agents and KES.

Thank you.

 

[minty1978]

Hello,

 

please state the exact builds of KSC server, agents and KES.

Thank you.

 

Hi Dmitry,

 

KSC - 10.4.343

KES - 10.3.0.6294

KNA - 10.4.343

 

Thanks, Stephen

[Dmitry Eremeev]

Hi Dmitry,

 

KSC - 10.4.343

KES - 10.3.0.6294

KNA - 10.4.343

 

Thanks, Stephen

 

We found an error:

17.05.2017 14:25:51.595 00001B94.00001AA4 L1 KLPKGI: Try to read [Localization]/IDS_PKINST_ERROR_OCCURED from ini file C:\Users\admin\AppData\Local\Temp\{f788d131-c9f0-413c-b232-664ea7b1d675}\setup.ini.

 

Did you edit ini file in installation package ?

Thank you.

 

[minty1978]

We found an error:

17.05.2017 14:25:51.595 00001B94.00001AA4 L1 KLPKGI: Try to read [Localization]/IDS_PKINST_ERROR_OCCURED from ini file C:\Users\admin\AppData\Local\Temp\{f788d131-c9f0-413c-b232-664ea7b1d675}\setup.ini.

 

Did you edit ini file in installation package ?

Thank you.

 

Hi Dmitry, Not that I recall. Would it be best to rebuild the package and try again?

[Nikolay Arinchev]

Hi,

 

Please recreate the package, but it would be great if you also re-download distributive for it.

 

Thank you

[minty1978]

Hi,

 

Please recreate the package, but it would be great if you also re-download distributive for it.

 

Thank you

 

Hi Nikolay,

 

I am one step closer, the package now installs, but still fails to reach the KSC.

I have attached the log for that.

 

The strange thing is, if I ping the server name SRVCHELTENHAM, I get a response, albeit an ipv6 address.

I have attached the KLNAGCHK.log file.

 

Thanks, Stephen

klnagchk.log

[Konstantin Antonov]

Hi Nikolay,

 

I am one step closer, the package now installs, but still fails to reach the KSC.

I have attached the log for that.

 

The strange thing is, if I ping the server name SRVCHELTENHAM, I get a response, albeit an ipv6 address.

I have attached the KLNAGCHK.log file.

 

Thanks, Stephen

Hi,

 

Could you please provide screenshot of the properties of the agent installation package, Connection section.

 

Thank you!

[minty1978]

Hi,

 

Could you please provide screenshot of the properties of the agent installation package, Connection section.

 

Thank you!

 

Hi Konstantin,

 

Ooops, I hadnt spotted that. :dash1: I'll change that, rebuild the package, and try again on monday.

Thanks

 

Stephen

[Dmitry Eremeev]

Hi Konstantin,

 

Ooops, I hadnt spotted that. :dash1: I'll change that, rebuild the package, and try again on monday.

Thanks

 

Stephen

 

Hello,

 

wait result from you.

Thank you.

 

[minty1978]

Hello,

 

wait result from you.

Thank you.

 

Hi Dmitry, All working now. Thank you all for your assistance!

[Nikolay Arinchev]

Hi,

 

Thank you for that info!

Do you think we can mark that topic is solved?

[minty1978]

Hi,

 

Thank you for that info!

Do you think we can mark that topic is solved?

 

Hi Nikolay, I am happy that this can be marked as solved.

[Nikolay Arinchev]

Thank you!

 

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