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theportmansathome

Can't log in to My Kaspersky

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Hi,

Help please. I downloaded Kaspersky Safe Kids, created a user profile but when I try to login it refuses my credentials.

I requested a reset link and am informed this has been sent to my e-mail account but nothing arrives

Ideas please

Thanks

Gary

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I am using KIS for mobile and cannot login, it stays on "Connecting to my kaspersky portal". Bug maybe?

Edited by FMTMalvin

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Hi welcome to the forum.

It should connect flawlessly.

Maybe you need to check your setup.

Is this from the Anti-Theft<>connect to portal?

Please contact kaspersky support.

https://my.kaspersky.com/

 

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Cleared all cookies including Chrome Arlo cookie file.

Closed browsers and started again but when i enter log-in details and then press 'log-in' it clears what i've entered.

 

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13 hours ago, jackmo120 said:

Cleared all cookies including Chrome Arlo cookie file.

Closed browsers and started again but when i enter log-in details and then press 'log-in' it clears what i've entered.

 

Hi welcome to the forum.

Have you tried from the phone in Kaspersky Ant-theft, (go to portal)

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On 8/26/2018 at 10:16 PM, jackmo120 said:

Cleared all cookies including Chrome Arlo cookie file.

Closed browsers and started again but when i enter log-in details and then press 'log-in' it clears what i've entered.Discord Adobe Reader iTunes

 

 

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