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Update Error

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It is few days that, Kaspersky is warning me that, my database is out of date. I have tried many ways to update it but it give the below message:


(Failed to update the database, Update error)


Any suggestion to resolve this problem, please!

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Welcome. How do you connect to the internet? Is your internet connection ok? Is your internet connection metered?


Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.


Are you on battery or main power? Settings > Performance > Uncheck Battery Saving.


Kaspersky Settings > Performance > uncheck Use Gaming Profile.


Is your Kaspersky license expiring in a few days?


If your license is a managed subscription, please click Subscription, located at lower right of the main Kaspersky window,

then click the "Update subscription status" button. Then start an Update.


If still no go, attach the Detailed update report.

Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.

Main Kaspersky window, lower right, Show additional tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,

select the current entry > right-middle > click Details > Save icon at upper right >

Save, name the file and save it somewhere and attach it to your next post.

If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.


Disable Log Non Critical Events when done.


Please post your GetSystemInfo report link, instructions: http://forum.kaspersky.com/index.php?showtopic=915


Please see the small print that is located at the bottom of this message.

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