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Critical: Real-time protection is disabled with client sleep mode [In progress]

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Hello ,

 

KSC 10 10.2.434 on virtual machine win2008r2 .

PC's Windows 7 with agent and KS 10.2.2.10535

 

 

Why when some of my computers with Network Agent are in sleep mode, the computer's status on Administration Server changes to "Critical: Real-time protection is disabled" ?

 

 

 

Thank you

 

regards

 

Fabio

 

 

 

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Hello ,

 

KSC 10 10.2.434 on virtual machine win2008r2 .

PC's Windows 7 with agent and KS 10.2.2.10535

Why when some of my computers with Network Agent are in sleep mode, the computer's status on Administration Server changes to "Critical: Real-time protection is disabled" ?

Thank you

 

regards

 

Fabio

 

Hi,

 

Which patсh was installed on the KSC? Could you please try to upgrade KES to MR2, and check the problem?

 

Thank you!

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Hi ,

 

i don't have any patch installed and i cannot install KSC mr2 because is not yet available for my Language ( Italian) .

 

 

Thanks

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Hi ,

 

i don't have any patch installed and i cannot install KSC mr2 because is not yet available for my Language ( Italian) .

Thanks

 

Could you please collect KES traces and network agent connector log file from the affected machine when they going to sleep. Then please provide them to us with any method you find suitable.

 

Thank you!

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