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KESM - Corporate Wipe [In progress]

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Hi,

 

What information does 'corporate wipe' exactly delete on the mobile where Kaspersky Endpoint Security for Mobile is installed apart from containerized applications, calendar and contacts?

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Hi,

 

What information does 'corporate wipe' exactly delete on the mobile where Kaspersky Endpoint Security for Mobile is installed apart from containerized applications, calendar and contacts?

 

Hello,

please specify KL products and its builds that you use.

Thank you.

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Hello,

please specify KL products and its builds that you use.

Thank you.

 

KESM - SP1

 

KESM = Kaspersky Endpoint Security for Mobile

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Hi,

 

Please check this guide (p.72).

 

BR

 

Unfortunately, it removes all the contacts stored on device itself, gallery pictures, all application data (which are not part of container) and on top some applications as well (which are not part of container) -- totally a wasted feature.

 

It should as the name says only remove the containerized data nothing else.

 

Is there any one from the developers here -- who can put a light on this as well.

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Hi,

 

We forwarded your question to corresponding specialists and we will inform you as soon as we get clarification.

 

Thank you!

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Hi,

 

Wipe corporate data could be sent in 2 ways - via policy or using KSC command from "mobile device" node.

You can learn more about KSC command at page 114 Admin giude.

 

Pictures from gallery should not be deleted unless they are not linked to some type of account (dropbox for example) and were not deleted along with account.

 

Please create a request to KL support and specify what type of device do you use, what version of OS and list of what was installed and what was deleted.

 

Please tell us the number of that request.

 

Thank you!

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Hi,

 

I faced similar problem, all my gallery pics and almost all the data on my internal storage was wiped. Even folders which were not related to corporate data were deleted.

It should only remove containerized apps and data related to it but that's not what happened in my case. It was my personal device and i lost all my personal data which had nothing to do with corporate apps.

 

Regards,

Ali

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Hi,

 

I faced similar problem, all my gallery pics and almost all the data on my internal storage was wiped. Even folders which were not related to corporate data were deleted.

It should only remove containerized apps and data related to it but that's not what happened in my case. It was my personal device and i lost all my personal data which had nothing to do with corporate apps.

 

Regards,

Ali

 

Hi,

 

What way did you wipe the data?

 

Thank You!

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Hi,

 

What way did you wipe the data?

 

Thank You!

 

Hi,

 

I sent the command through KSC server in mobile device management>mobile devices>manage device>delete corporate data.

 

Regards,

 

Ali

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Hi,

 

Could you kindly clarify what device do you use, what version of KSC do you use?

Also check this post.

 

BR

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Greetings!

 

Dear Colleagues,

 

I have faced such issue. Also for your information Be careful while using SEND ALARM option in KS4M as it will LOCK your cell phone and will ask to Enter the code (You will get headache because Alarm will not be stop until you Turn-off the device). What is the BAD situation here? Actually it will NOT accept your cell phone code/Pin nor any Any code it asked before using this option.

 

Use demo environment since i did this on my Personal Galaxy Alpha Gold and LOST all the DATA.

 

Thank You!

 

 

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