KB3000850 Failing to install [In progress]

[lepphce1]

One of the issues that I was told Patch D would resolve is the installation of KB3000850 on Windows 8.1 / Server 2012R2. The KSC console is returning "Updates installed: 0 out of 1." and the following two entries in the Kaspersky Event Log:

 

 

[Windows Update Agent] 'Installation returned an error: Microsoft Windows® failed to install the following update due to error 0x8024200d: Update for Windows Server 2012 R2 (KB3000850).'. Error code: Windows Update Agent error 8024200d ("The update handler did not install the update because it needs to be downloaded again."). Event ID: 182. Update ID: '(086110f9-6500-4ada-902d-7861cd2cd90b, 214)'.

 

[Windows Update Agent] 'Installation returned an error: Microsoft Windows® failed to install the following update due to error ?: ?.'. Error code: Windows Update Agent error 8024200d ("The update handler did not install the update because it needs to be downloaded again."). Event ID: 182. Update ID: '(e7b56916-3356-4f59-ac71-be7ef2159050, 214)'.

 

Please advise,

Thanks

[BUCKETHEAD]

Hi,

 

Could you provide us GSI report and Windows event log (system, application and kaspersky)?

 

BR

[Dmitry Eremeev]

One of the issues that I was told Patch D would resolve is the installation of KB3000850 on Windows 8.1 / Server 2012R2. The KSC console is returning "Updates installed: 0 out of 1." and the following two entries in the Kaspersky Event Log:

[Windows Update Agent] 'Installation returned an error: Microsoft Windows® failed to install the following update due to error 0x8024200d: Update for Windows Server 2012 R2 (KB3000850).'. Error code: Windows Update Agent error 8024200d ("The update handler did not install the update because it needs to be downloaded again."). Event ID: 182. Update ID: '(086110f9-6500-4ada-902d-7861cd2cd90b, 214)'.

 

[Windows Update Agent] 'Installation returned an error: Microsoft Windows® failed to install the following update due to error ?: ?.'. Error code: Windows Update Agent error 8024200d ("The update handler did not install the update because it needs to be downloaded again."). Event ID: 182. Update ID: '(e7b56916-3356-4f59-ac71-be7ef2159050, 214)'.

 

Please advise,

Thanks

 

Hello,

please follow the instruction :

- stop the service WUA;

- remove the folder - WINDOWS\SoftwareDistribution in the problem machine;

- start the service that was stopped before;

- reproduce the issue.

Thank you.

 

[lepphce1]

Artem, I've PM'ed a link to the GSI report. I ran it after deleting the SoftwareDistribution folder as requested.

 

Thanks

[Dmitry Eremeev]

Artem, I've PM'ed a link to the GSI report. I ran it after deleting the SoftwareDistribution folder as requested.

 

Thanks

 

What was the result ?

Does the issue still persist ?

Thank you.

[lepphce1]

What was the result ?

Does the issue still persist ?

Thank you.

 

Sorry, yes, the issue persists.

[Nikolay Arinchev]

Hi,

 

In that case we need some additional info to analyze the problem.

 

Please make sure, that administaration server and network agent (and Update agent if available) have patch D installed.

Please provide us with task history, administration server traces, network agent traces from affected host (and from Update agent if available) while issue reoccurs, kaspersky, system and application event logs.

Also we will need WindowsUpdate.log from affected host.

 

Thank you for cooperation!

[lepphce1]

Hi,

 

In that case we need some additional info to analyze the problem.

 

Please make sure, that administaration server and network agent (and Update agent if available) have patch D installed.

Please provide us with task history, administration server traces, network agent traces from affected host (and from Update agent if available) while issue reoccurs, kaspersky, system and application event logs.

Also we will need WindowsUpdate.log from affected host.

 

Thank you for cooperation!

Re-ran task with traces enabled, same result. I've PM'ed you the link to the requested info. Thanks!

Edited September 23, 2015 by lepphce1

[Dmitry Eremeev]

Re-ran task with traces enabled, same result. I've PM'ed you the link to the requested info. Thanks!

 

Hello,

please share the link with user "KLCentralSupport" .

Thank you

[lepphce1]

Hello,

please share the link with user "KLCentralSupport" .

Thank you

 

Done, no problem! Is this where I should send future logs?

 

Thanks

[lepphce1]

It's been a few days since I shared the logs, just checking on this and seeing if you need anything else.

 

Thanks!

Edited September 30, 2015 by lepphce1

[Nikolay Arinchev]

Hi,

 

Unfortunately, there is no file avalible at the link.

Is it possible to attach it to your answer at the forum?

 

Thank you!

[lepphce1]

Hi, the link I sent previously has expired. Unfortunately I'm having troubles attaching the file to the forum because of it's size.

 

I sent a new link to KL Support.

 

Thanks!

 

 

[Nikolay Arinchev]

Hi,

 

Thank you for that info!

 

we forwarded your data to corresponding specialist an will inform you as soon as we get an answer.

 

Thank you for cooperation!