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PC get stuck & bluscreen by klif.sys [In Progress]

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PCs have been installed with KES 10.2.1.23. There is a issue when users are working on the PC it get stuck & display resolution is getting changed automatically. Some PCs still have bluescreen issue as well. as per the whocrashed report the issue is with kaspersky klif.sys file. Please advice us to how to solve the issue ASAP ?

Edited by Kravtsov Vitaly

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PCs have been installed with KES 10.2.1.23. There is a issue when users are working on the PC it get stuck & display resolution is getting changed automatically. Some PCs still have bluescreen issue as well. as per the whocrashed report the issue is with kaspersky klif.sys file. Please advice us to how to solve the issue ASAP ?

Hello!

 

Please kindly inform us when did this issue happen?

How many hosts are affected?

 

Please provide us with the GSI report from the affected host and full memory dump.

 

Thank You!

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7 host pcs since last week. Still they have the issue. ill submit the GSI report & memory dump soon.

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Any resolution to this issue? We are also seeing these symptoms. We have uploaded logs to Kaspersky, and have not heard anything back.

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I have two tickets for this issue. One of them was closed (3000257) and the other case (3190083) was opened today.

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