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.. installer ist already running

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Hi,

 

I'm running a SBS 2003 R2 Server with systemlanguage German.

 

As recommended I tried to replace KAV 4.5 for Exchange with KAV 5.5 for Exchange. So I uninstalled 4.5, rebooted the server and run "kav5.5.1185.0_exchangeen.exe".

After the file is extracted and the installer started I get the message "Another instance of the installer is already running."

 

When I take a look at the task manager - I find kav5.5.1185.0_exchangeen.exe in the process-list twice - but I started it just once!.

 

I've tried several ways to run the .exe - no way to install the programm!

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Do you get an error message in the event log with an event-id ?!

Event log (Application):

Type: Error

Source: MsiInstaller

Categroy: None

Event ID: 10005

 

Product: Kaspersky Anti-Virus 5.5 for Microsoft Exchange Server 2000/2003 -- Another instance of the installer is already running.

 

0000: 7b 45 42 39 39 34 30 39 {EB99409

0008: 44 2d 44 46 46 44 2d 34 D-DFFD-4

0010: 45 33 41 2d 39 35 32 33 E3A-9523

0018: 2d 43 41 32 44 36 39 33 -CA2D693

0020: 46 36 43 33 31 7d F6C31}

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Hello,

 

Install Windows Installer Cleanup utility to clean installation and remove files of Kaspersky Anti-Virus for MS Exchange product.

 

Regards,

DB

 

I installed the cleanup-utility and run it, but I can't find any entry for the KAV for Exchange.

 

All I find is:

[...]

Kaspersky Administration Kit [5.0.1152]

Kaspersky Anti-Virus 5.0 for Windows File Server Console

Kaspersky Anti-Virus for Windows File Servers [5.0.77]

[...]

 

I also tried to cleanup any remainings from prior attempts to install in the filesystem - but I still get the same error.

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