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Azurite

Hotmail SSL error after Pure 3.0 installation

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Hello everyone,

 

After installing Kaspersky Pure 3.0 last friday, February 7, after upgrading from Kaspersky Internet Security 2013, I find that whenever I browse to a website, there is that constant "establishing secure connection" at the bottom. I feel safer knowing this, but ever since installing Kaspersky Pure 3.0, I have found that whenever I try to log into hotmail, I get the following message below. For any of those familiar with Gyazo, it is a picture sharing site. For those who don't recognize the image sharing site, I have also copy pasted the message I see into the body of the message in addition to a direct screen capture through the prnt scrn function.

 

The 2 times I did proceed, on both my hotmail accounts, I changed the password immediately, on a site that had a trusted green https icon. Both times, kaspersky received a request from the "East India Trading Company," which I prompty blocked. I have already emailed microsoft on the matter and asked to send the reply to a different email. This never happened on Kaspersky Internet Security. I assume the "secure connection" has a role in this? I tried creating a totally brand new account and I still got the same SSL error, so my account definitely wasn't compromised.

 

I'm not sure whether hotmail has been compromised, or if Kaspersky Internet Security 2013 simply couldn't detect what Kaspersky Pure 3.0 is detecting? But, chrome is reporting the error, and there is no pop up for Kaspersky warning about a malicious drive-by-download or URL. Any insight into what's going on?

 

I'm really desperate to figure out just what the heck is going on here.

 

Sincerely,

Azurite

 

-------------------------

 

http://gyazo.com/0ef613bbc62065639374105b34713197

 

This is probably not the site you are looking for!

You attempted to reach blu168.mail.live.com, but instead you actually reached a server identifying itself as mail.live.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of blu168.mail.live.com.

You should not proceed, especially if you have never seen this warning before for this site.

 

Proceed anyway Back to safety

 

Help me understand

 

When you connect to a secure website, the server hosting that site presents your browser with something called a "certificate" to verify its identity. This certificate contains identity information, such as the address of the website, which is verified by a third party that your computer trusts. By checking that the address in the certificate matches the address of the website, it is possible to verify that you are securely communicating with the website you intended, and not a third party (such as an attacker on your network).

 

In this case, the address listed in the certificate does not match the address of the website your browser tried to go to. One possible reason for this is that your communications are being intercepted by an attacker who is presenting a certificate for a different website, which would cause a mismatch. Another possible reason is that the server is set up to return the same certificate for multiple websites, including the one you are attempting to visit, even though that certificate is not valid for all of those websites. Google Chrome can say for sure that you reached mail.live.com, but cannot verify that that is the same site as blu168.mail.live.com which you intended to reach. If you proceed, Chrome will not check for any further name mismatches.

post-503420-1392024507_thumb.png

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Please submit GetSystemInfo 5 utility report.

 

1) Please, pause Kaspersky protection and check whether the problem persists. To do that simply right-click the Red & Black Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Pause Protection”.

 

2) Please, Exit Kaspersky and see whether the problem persists. To do that simply right-click on the Red & Black Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Exit”.

 

3) Please, try do diagnose which Kaspersky Protection component causes the problem:

 

* Pause Kaspersky Protection. Right-click the Red & Black Kaspersky icon in System Tray and select “Pause Protection”.

* Open the main Kaspersky window and go to “Settings” – here you will find the list of protection components in order. Switch the first component (File Anti-Virus) on by clicking the switch to the right.

* Check whether the problem persists.

* If it doesn’t, turn the second component on (Mail Anti-Virus), but leave the first one enabledl.

* Keep turning components on one by one until the problem until the problem kicks in.

 

Please specify which component caused the problem.

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Please submit GetSystemInfo 5 utility report.

 

1) Please, pause Kaspersky protection and check whether the problem persists. To do that simply right-click the Red & Black Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Pause Protection”.

 

2) Please, Exit Kaspersky and see whether the problem persists. To do that simply right-click on the Red & Black Kaspersky icon in System Tray (on the bottom right corner of your screen) and select “Exit”.

 

3) Please, try do diagnose which Kaspersky Protection component causes the problem:

 

* Pause Kaspersky Protection. Right-click the Red & Black Kaspersky icon in System Tray and select “Pause Protection”.

* Open the main Kaspersky window and go to “Settings” – here you will find the list of protection components in order. Switch the first component (File Anti-Virus) on by clicking the switch to the right.

* Check whether the problem persists.

* If it doesn’t, turn the second component on (Mail Anti-Virus), but leave the first one enabledl.

* Keep turning components on one by one until the problem until the problem kicks in.

 

Please specify which component caused the problem.

 

Hi Rodion,

 

1) After following #1, the problem no longer persists

2) After following #2, the problem no longer persists

3) After following #3, when either "Enable Protection" or "File Anti-Virus" are enabled, the problem persists. With just self-defense enabled, the problem does not persist. I did not test the rest of the components yet. Should I?

 

Edit: I forgot to paste the link

http://www.getsysteminfo.com/read.php?file...abb8fc77273fa43

GetSystemInfo_AZURE_PC_Azure_2014_02_10_01_44_23.zip

Edited by Azurite

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Just unbelievable. Today, I found out that Kaspersky Pure 3.0 was actively blocking me from logging into the warframe client. I could log into the website, but not the game client. This is just unbelievable. I will be switching back to Kaspersky Internet Security because right now, Kaspersky Pure is giving me more trouble then it's worth. It's actively disrupting many activities I could normally do in KIS without any trouble, until I switched over to Pure.

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I apologize for the double post. After migrating back to Kaspersky Internet Security 2014, I discovered that all the problems I encountered with Pure that I did not encounter with KIS have dissapeared. Oh well? :l

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I have similar problem. I purchased a license for KIS2014 and used it with no problems. When I upgraded to KIS2015 this problem occured. Any application which tries to connect with SSL fails certificate check except all of my browsers. These programs include (but not limited to) pidgin, Android Studio and a number of my games. When they present the problem SSL certificate I see that the certificate is somehow change by KIS such that the issuer information is shown as "Kaspersky".

 

I tried to confirm the problem is with KIS so I provide these reasons:

1) When I paused protection, the problem was resolved. No SSL certificate error

2) When I resumed protection, the problem occurred again.

3) While protection was enabled, I turned of "Web Anti-Virus" module and No SSL certificate error happened.

4) When I enabled "Web Anti-Virus" the problem came back alive again.

 

Hope this information helps to resolve the issue. I will be available in case more data is needed.

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