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landryd

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About landryd

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  1. I too had the problem with it installing on the 100MB partition Windows 7 creates. Here was my solution: 1. Click the "Start" button and select "Terminal" 2. Type 'df -h' to show a list of partitions mounted. Look for the file system that is 100MB. For me, it was /dev/sda1 (the first partition... probably why KRD picked it) 3. Unmount the partition found in step 2 'umount /dev/sda1' 4. Now, close "Kaspersky Rescue Disk" and reopen in. Allow it to do its updates. Now mine still told me the database was corrupt, but it let me do a scan using what it had. This might be a different issue.
  2. Here it is again. GetSystemInfo_USER_PC_User_2014_10_28_11_16_17.txt.zip
  3. Do you mean the report attached to my first post? I can re-run it if it needs more info.
  4. How do I go about taking a look on GSI? Isn't GSI the tool you use to get system info for support purposes?
  5. It is only happening on this one machine so far.
  6. No, it has only happened 3 times so far. I'm trying to reproduce it now. Dean
  7. I'm setting up a new PC Desktop and have just installed Office, Browsers, drivers, and Kaspersky. Twice now, when Kaspersky is shutting down I get a blue screen (once when I disabled the product from the tray icon and once while windows was shutting down). GSI is attached to the post and below is the beginning of the analysis of the mini dump. Any ideas where to start troubleshooting this? This is Windows 7 with all available windows updates and KES 10.2.1.23. I tried to submit a support request, but the email signup isn't working. I tried a chat request, but they left me hanging for 20 minutes without indicating if they were still there. So the forum is my third attempt Thanks, Dean ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_CALLER (c2) The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc. Arguments: Arg1: 0000000000000007, Attempt to free pool which was already freed Arg2: 000000000000109b, (reserved) Arg3: 000000004541464e, Memory contents of the pool block Arg4: fffffa800b333620, Address of the block of pool being deallocated Debugging Details: ------------------ fffffa800b333610 doesn't look like a valid small pool allocation, checking to see if the entire page is actually part of a large page allocation... GetUlongFromAddress: unable to read from fffff80002c75a38 TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 POOL_ADDRESS: fffffa800b333620 Nonpaged pool BUGCHECK_STR: 0xc2_7 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: avp.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002c02be9 to fffff80002acfbc0 STACK_TEXT: fffff880`07f5a618 fffff800`02c02be9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`4541464e : nt!KeBugCheckEx fffff880`07f5a620 fffff880`07dd97fb : fffff880`07f5a800 00000000`00000000 fffff880`70694c4b fffff880`0000045f : nt!ExDeferredFreePool+0x1201 fffff880`07f5a6d0 fffff880`07f5a800 : 00000000`00000000 fffff880`70694c4b fffff880`0000045f fffffa80`0b197ad0 : kneps+0x67fb fffff880`07f5a6d8 00000000`00000000 : fffff880`70694c4b fffff880`0000045f fffffa80`0b197ad0 fffff880`087e8aa5 : 0xfffff880`07f5a800 STACK_COMMAND: kb FOLLOWUP_IP: kneps+67fb fffff880`07dd97fb ?? ??? SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: kneps+67fb FOLLOWUP_NAME: MachineOwner MODULE_NAME: kneps IMAGE_NAME: kneps.sys DEBUG_FLR_IMAGE_TIMESTAMP: 50a64376 FAILURE_BUCKET_ID: X64_0xc2_7_kneps+67fb BUCKET_ID: X64_0xc2_7_kneps+67fb Followup: MachineOwner --------- GetSystemInfo_USER_PC_User_2014_10_28_11_16_17.zip
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