Dmitry Eremeev

KL Russia
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About Dmitry Eremeev

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    Technical Support Specialist

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    Moscow

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  1. Sorry. Issue 2298753 was submitted. Please wait reply from developers. Thank you.
  2. Thank you for information.
  3. Hello, please state the exact builds of KSC consoles, servers and network agents. Thank you.
  4. Hello, please collect console and server traces during reproduction of the problem ( attempt to delete expired key ). Thank you.
  5. Здравствуйте, как упомяналось выше, что скрипт выполняется от системной учётной записи и поэтому возможно не отрабатывает. Если не согласны, то приложите, пожалуйста, экспорт настроек задачи и экспорт результата задачи. Какая версия сетевого агента установлена на рабочей станции ? Спасибо.
  6. Hello, we move the topic to appropriate forum branch. Thank you.
  7. Здравствуйте, мы уточняем информацию касательно этого патча. Спасибо.
  8. Hello, we see running KL drivers from previous KES versions in GSI report. Please delete all drivers with mask C:\Windows\System32\drivers\kl* Thank you.
  9. Ok. We'll come back to the issue in two weeks. Thank you.
  10. Hello, we didn't get feedback from the user. Please state KSC console, server and agents versions. Describe your problem with more details. Thank you.
  11. Are they located on one machine ? Please attach a screen shot of key properties on tab "Devices". You don't show it in attached video. Thank you.
  12. Hello, developers confirmed the bug. Fix will be developed. Thank you.
  13. Hello, we can guarantee proper work only for OSs which are mentioned in system requirements: https://support.kaspersky.com/kes10linux#requirements You may try, but it's not supported configuration. Thank you.
  14. Do you mean that agents were installed successfully in all problem machines ? Thank you.
  15. Sorry for late response. Please uncheck these items if you don't wish that these updates would be downloaded once more time. Thank you.