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About wgcuser

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  1. @richbuff I'll read that page and keep an eye on the win10 system and see if this notification keeps reappearing. BTW my KIS19 had upgraded from patch c to d a few hours before notification appeared. BR
  2. I've been using windows 10 pro for 2/3 years and Kaspersky Internet Security for 6 years, tonight for the first time (that I can remember) I received a Win 10 Notification that " Kaspersky Lab Power Events Provider need to restart my computer". Thanks a bunch Kaspersky, did I as you for this? Upon restarting I noticed that lower case keys produced UPPER CASE characters and required the Caps Lock key to be pressed (caps lock LED lit) before lower case char appeared on the Google Search Bar. Also The Mouse Scroll Wheel refused to function. These two faults appear to have gone away by switching On and Off the Chrome Extension "Kaspersky Protection" (or maybe it was the several restarts of Chrome?). After a while having this Extension on or off makes no difference and Keyboard and Mouse have returned to 'normal'. What is "Kaspersky Lab Power Events Provider", what does it protect, do I need it, if not required how to remove? Windows 10 Pro 1803 17134.407 KIS
  3. @The Shield Noticed that my wife's HP NetBook (Win7 Starter, KIS updated Chrome today without a problem - that's normal for the Netbook! So decided to take your advice and update Chrome on my desktop PC (Win10 Pro 1803 - KIS v19.0.0.1088(c) - Chrome Version 70.0.3538.110 (Official Build) (32-bit)) Used Help About Chrome immediately - "An error occurred while checking for updates: Update check failed to start (error code 4: 0xA0430817 -- system level)" Expecting the worst backed up (copied) Default folder. Before Resetting Chrome decided to look at Extensions and details of Kaspersky Protection Extension. Returned to Extensions screen which showed Kaspersky Protection, Google Docs Offline, Adblock Plus - All OFF (I'm sure they were on before I started looking at Extension Details!) Also Chrome Apps - Docs, Sheets - OFF Decided to try an update without making any more changes or clean ups . Used Help About Chrome - Which updated Chrome with no errors! Google Chrome is up to date Version 71.0.3578.80 (Official Build) (32-bit) Tried Safe Money by going to my bank's site. Found Extensions Kaspersky Protection, Google Docs Offline - ON Found Chrome Apps - Docs, Sheets -ON Came out of Safe Money and into Chrome Found Extensions Kaspersky Protection, Google Docs Offline and Adblock Plus - OFF Found Chrome Apps - Docs, Sheets -OFF All very strange and I think I might try turning these Extensions back on - but happy that Yahoo has not returned! Is it Chrome or KIS messing with these settings?
  4. @The Shield - I've become reluctant to use the reset options listed in your 'guide' link - some time ago I seem to recall erasing my bookmarks, site passwords /logins. So, I keep a copy of users /myname/ appdata/ local/ google/chrome / userdata/ default. Because Upgrading frequently fails, I resort to removal and reinstall with a fresh version. Then rename the new Default folder created, and copy back the previous Default folder. As I'd run Ccleaner after the uninstall I'd have expected the temp folder to be clean prior to a reinstall. The main errors reported by the installer are related to a 'failure to extract files' and another which say ""Aw, Snap......" and suggests yet another download! The next time I get these errors, I take a careful note and post back.
  5. @The Shield -Thanks for your advice. Although I always have great difficulty with the install (& even the updating) of Google Chrome, after Removal and several reboots - even turning KIS off - I have managed to reinstall the browser. Yes, it did re-offer the "Yahoo Search and New Tab" when I opened a new tab in Safe Money! However I'm pleased to say that this time I decided to follow the note that appeared on the screen telling me that I could reject "the offer" - also used Tools>Extensions to Remove this extension. After which the Google search screen appeared. So, I presume Google have "taken Yahoo's silver dollar" and incorporated this product into Chrome, leaving up to the user to delete it! If any reader has thoughts re my apparent Chrome Install & Update problem, I'd welcome comment - although I appreciate that it is probably "off topic" (unless KIS is involved).
  6. Happened to click on the + tab when using Safe Money with Chrome and was surprised to see "Search and New Tab by Yahoo" extension was being offered to me. It was even present in More tools > Extensions. When using Chrome 'normally'' this Extension is not present in More tools > Extensions. Is this correct or have I picked up some malware? Win10 Pro 1803 - KIS v19.0.0.1088(c) - Chrome Version 70.0.3538.110 (Official Build) (32-bit)
  7. FWIW The Details of the Rootkit Scan can be found (curiously!) by Right click Kaspersky Internet Security icon on the Taskbar Left click Kaspersky Internet Security > Scan> Task Manager Data is under Recent Scans Rootkit Scan 2837 Files Click Detailed Report Total Duration 40 minutes 36 secs. Dell Dimension c521 Processor AMD Athlon 64 Processor 3800+ 2.40GHz Installed RAM 4.00GB (3.44GB Usable) 32Bit Windows 10 Pro Version 1803 Build 17134.376 KIS paid v19.0.0.1088(c) Hope this helps.
  8. You appear to be using version 2016 - have you tried the 2019 version After installation try downloading latest virus signatures - this might install patch (c) I presume you have a valid License ? - If not, then don't try and upgrade.
  9. I use KIS (b) and Google Chrome v 69.0.3497.100 (Official Build) (32-bit) + Win10 Pro. When I access a site via Safe Money, I notice that:- 1. Chrome Browser has an additional Extension "Search and New Tab by Yahoo" in the Extensions Tab. it is turned off. 2. There are other Extensions that appear to be turned on, but only for Safe Money. Is this a Chrome or KIS SM problem? Please explain.
  10. With KIS Windows 10 pro, I found that Chrome spent a good few seconds with the curved arrow rotating anti-clockwise and sometimes even timed out. Changing the Chrome://flags TLS setting did not make chrome any quicker and I'm not sure patch(b) was any great help either! However Clicking "Customise & Control Google Chrome" (3 vertical . )>more tools>extensions and Removing Adblock Plus. and Clicking "Customise & Control Google Chrome" (3 vertical . )> Help >About caused Chrome to update from 67.0.3396.99 to 68.0.3440.75 Appears to have speeded up the 'loading' of Chrome!
  11. Are the fixes that @gringopig suggests in post https://forum.kaspersky.com/index.php?/topic/395492-kaspersky-19001088a-blocks-pop3-ssl-on-port-995-cross-posts-merged/ any help to you?
  12. Perhaps a knowledgeable user can explain what makes v19 of KIS a GDPR compliant product? Point to the requirements for AV products on the ICO's web site Maybe it's in the T's & C's - which we all (don't) read ?
  13. @Whizard Thank you for your comments. I take it that the settings in Windows Firewall and KIS Firewall are independent of each other. The settings that one gets is down to how a user/software might manipulate them and which Firewall system is in use. I did in fact I did turn KIS protection off (Slider) and unticked Autorun on the Protection settings page followed by a re-boot - but there was no improvement to Skype Audio as determined by the Echo test call. When I did a test the Recorder app my voice was recorded correctly. As you can see in my original post, installing an earlier version of Skype seems to have fixed the audio and I can live with the ui !!!
  14. Recently I tried to use Skype on a HP Mini Netbook (Win 7 Starter Ed) + KIS v19.0.0.1088(a). This software normally works well, especially as I don't use video. However recently I discovered that the Microphone has failed the Test Call ! Using Recorder the 'mike' is perfect - not so with Skype. Before Skype started it did an "Upgrade" probably to v8 A a reply to my posting on MS's Skype site has suggested a problem with the Firewall. Several questions:- Has any user had to alter The KIS F/W settings to enable Skype Audio? If I suspend KIS and stop it loading on boot, then reboot, are the KIS F/W settings then incorporated into Windows F/W? Or are they separate values (Do Win F/W settings carry over to KIS?) I did manage a work around to the Audio problem - Removed the 'faulty' version and installed v
  15. My desktop Win 10 Pro 1803 + KIS runs most days for a couple of hours, the last time it did a Root-kit scan was 20-06 ! Hope it's still on the wish list for patch (b)? See also: https://forum.kaspersky.com/index.php?/topic/396401-when-and-how-often-do-rootkit-scans-happen-merged/

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