Jump to content
Ask Eugene! Read more... ×

wgcuser

Members
  • Content Count

    131
  • Joined

  • Last visited

About wgcuser

  • Rank
    Cadet

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. @mikethebike Thanks for your observation - the image of the Entrust Certificate was taken a week or so ago. I've checked the problem again today and can confirm the the "Cannot Guarantee..." error (if it be an error) still appears along with an Entrust Certificate which had a valid date range - strangely, just abandoned this reply to re-check AND still a valid date range but no error message. All very strange and has been going on for years.
  2. Logging into online banking with KIS 19.0.0.1088(d) + Safe Money on Dell PC + Windows 10 Pro 32 bit 1083 + Google Chrome v71.0.3578.98. Frequently the following appears:- Clicking the padlock in the address bar and ‘View Certificates’ selected. Information similar to the following is displayed! What is the message "Cannot Guarantee......." all about? Can anyone explain, please?
  3. Also, @wguru Same with my wife's HP Mini 110-3100 - KIS has never "fitted" the screen since we started using the HP / KIS combo 5/6 years ago. Did manage to find another unofficial driver which makes matters slightly better. Alas, I think it's the screen that prevented us trying Win10, so just another 12 months of supported Win 7.
  4. @temp2018 @arleetel I notice that my version of Google Chrome is 71.0.3578.98 . However the Kaspersky Support Page https://support.kaspersky.com/14340 seems to stop short of support at Google Chrome v 48 – 64. Does this help? BR
  5. @mikethebike Items that open up on clicking Green Icon:- This is with IE, a similar list opens when using Chrome. BR wgcuser
  6. @mikethebike Hope the screen grabs explain? My other problems I'll leave for another my own post on another day! Above ~ Image of site using IE Above ~ Image of site using Google Chrome
  7. @mikethebike Over the years I too have had (several) "problems" with the combo of KIS Safe Money and my bank's website! I notice that with Google Chrome as my browser - there is no faint keyboard (which I take to be the Secure Data Input) in any of my bank's login boxes. If, however, Internet Explorer is set as the browser for Safe Money - then the box appears!! This seems to be the case using both Windows 10 Pro 32 bit and Windows 7 Starter, KIS 19.0.0.1088(d) and Chrome Version 71.0.3578.98 (Official Build) (32-bit) wgcuser
  8. @mikethebike My previous post on this topic related to my experience with win 7 starter, -chrome 71.0.3578.98 & KIS 19.0.0.1088(d) on an HP Note Book I've nw started my Desktop Win 10 Pro 1083 same KIS and Chrome and I find that the Safe Keyboard Input does not appear to operate with my Barclays Bank Site. [Previously I've had to exclude this site from using Safe Keyboard as I found security characters being carried over into (aka repeated ) in the wrong fields/boxes! - but now this appears to have been corrected] However - Safe Keyboard excluded or not, the option to use is not presented! Perhaps it's some interaction between newer versions of KIS and Chrome?
  9. @mikethebike Re the Shield I notice that the Green Shield appears on :normal' Chrome if the Kaspersky Extension is enabled via the Chrome Tools Menu. Strangely with the extension On or Off with 'normal' chrome use, When chrome is used as the browser for Safe Money the Kaspersky extension is Off hence no shield. It can be turned on by the Tools Menu Safe money can use other browsers.
  10. @richbuff I'll read that page and keep an eye on the win10 system and see if this notification keeps reappearing. BTW my KIS19 had upgraded from patch c to d a few hours before notification appeared. BR
  11. I've been using windows 10 pro for 2/3 years and Kaspersky Internet Security for 6 years, tonight for the first time (that I can remember) I received a Win 10 Notification that " Kaspersky Lab Power Events Provider need to restart my computer". Thanks a bunch Kaspersky, did I as you for this? Upon restarting I noticed that lower case keys produced UPPER CASE characters and required the Caps Lock key to be pressed (caps lock LED lit) before lower case char appeared on the Google Search Bar. Also The Mouse Scroll Wheel refused to function. These two faults appear to have gone away by switching On and Off the Chrome Extension "Kaspersky Protection" (or maybe it was the several restarts of Chrome?). After a while having this Extension on or off makes no difference and Keyboard and Mouse have returned to 'normal'. What is "Kaspersky Lab Power Events Provider", what does it protect, do I need it, if not required how to remove? Windows 10 Pro 1803 17134.407 KIS 19.0.0.1088(d)
  12. @The Shield Noticed that my wife's HP NetBook (Win7 Starter, KIS 19.0.0.1088c) updated Chrome today without a problem - that's normal for the Netbook! So decided to take your advice and update Chrome on my desktop PC (Win10 Pro 1803 - KIS v19.0.0.1088(c) - Chrome Version 70.0.3538.110 (Official Build) (32-bit)) Used Help About Chrome immediately - "An error occurred while checking for updates: Update check failed to start (error code 4: 0xA0430817 -- system level)" Expecting the worst backed up (copied) Default folder. Before Resetting Chrome decided to look at Extensions and details of Kaspersky Protection Extension. Returned to Extensions screen which showed Kaspersky Protection, Google Docs Offline, Adblock Plus - All OFF (I'm sure they were on before I started looking at Extension Details!) Also Chrome Apps - Docs, Sheets - OFF Decided to try an update without making any more changes or clean ups . Used Help About Chrome - Which updated Chrome with no errors! Google Chrome is up to date Version 71.0.3578.80 (Official Build) (32-bit) Tried Safe Money by going to my bank's site. Found Extensions Kaspersky Protection, Google Docs Offline - ON Found Chrome Apps - Docs, Sheets -ON Came out of Safe Money and into Chrome Found Extensions Kaspersky Protection, Google Docs Offline and Adblock Plus - OFF Found Chrome Apps - Docs, Sheets -OFF All very strange and I think I might try turning these Extensions back on - but happy that Yahoo has not returned! Is it Chrome or KIS messing with these settings?
  13. @The Shield - I've become reluctant to use the reset options listed in your 'guide' link - some time ago I seem to recall erasing my bookmarks, site passwords /logins. So, I keep a copy of users /myname/ appdata/ local/ google/chrome / userdata/ default. Because Upgrading frequently fails, I resort to removal and reinstall with a fresh version. Then rename the new Default folder created, and copy back the previous Default folder. As I'd run Ccleaner after the uninstall I'd have expected the temp folder to be clean prior to a reinstall. The main errors reported by the installer are related to a 'failure to extract files' and another which say ""Aw, Snap......" and suggests yet another download! The next time I get these errors, I take a careful note and post back.
  14. @The Shield -Thanks for your advice. Although I always have great difficulty with the install (& even the updating) of Google Chrome, after Removal and several reboots - even turning KIS off - I have managed to reinstall the browser. Yes, it did re-offer the "Yahoo Search and New Tab" when I opened a new tab in Safe Money! However I'm pleased to say that this time I decided to follow the note that appeared on the screen telling me that I could reject "the offer" - also used Tools>Extensions to Remove this extension. After which the Google search screen appeared. So, I presume Google have "taken Yahoo's silver dollar" and incorporated this product into Chrome, leaving up to the user to delete it! If any reader has thoughts re my apparent Chrome Install & Update problem, I'd welcome comment - although I appreciate that it is probably "off topic" (unless KIS is involved).
  15. Happened to click on the + tab when using Safe Money with Chrome and was surprised to see "Search and New Tab by Yahoo" extension was being offered to me. It was even present in More tools > Extensions. When using Chrome 'normally'' this Extension is not present in More tools > Extensions. Is this correct or have I picked up some malware? Win10 Pro 1803 - KIS v19.0.0.1088(c) - Chrome Version 70.0.3538.110 (Official Build) (32-bit)
×

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.