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About pmurphy3304

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  1. Just in case someone has the same problem and is looking for the answer. Support contacted me back and sent me a new address to try and get the updates from, that didn't work so he then they sent me KIS 2013, I uninstalled KIS 2012 and installed 2013 and now everything is working again.
  2. Thanks you kindly for your time and efforts to help me resolve my problem. Unfortunately i was unable to get it to work. I have contacted support for further help.
  3. Ok i did everything but had a problem with the jv16 scan it ran all of the way but hung up at the end. Kaspersky is still is not updating. New Getsysinfo
  4. I am in the process of doing this now. I just wanted to add that KIS has been running with no problems for the past 2 years. This just all of the sudden happened. FWIW
  5. Ok I did everything you said to do and attached is the report. also i tried to update the drive but it said none were available. update_report_log.txt
  6. When i came in this morning Kasper was telling me that the databases are out of date and need to be updated. I tried manually updating a few times and it keeps failing. It stats the update process goes to 15% hangs for about 2min then goes to 100% and says complete but then tells me its out of date and needs to be updated. Any help would be greatly appreciated. Getsysteminfo
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