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Yury N.

KL Russia
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About Yury N.

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    Anti-Rootkit Technologies Group Manager

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  1. Большие архивы пропускаются. KVRT предназначен для лечения заражённой системы, а не для потрошения архивов. Если хотите сканировать архивы - ставьте основные продукты (KAV/KIS/KTS, KES и т.п)
  2. Yury N.

    Scan external USB drive?

    You are wrong.
  3. Hello. Please create and attach "hardware info" report https://support.kaspersky.com/14234. Also ISO with new bases uploaded every day. As workaround you can download ISO every time when you want to scan, instead bases update.
  4. If internet connection is absent that the button also appears. Bases must be older than 7 days.
  5. Не загружается с той же ошибкой? Если другая, то приаттачьте фото.
  6. Hello. Button appears if you have outdated bases (older than 3 days), and you have an internet connection, and more actual bases are available on servers. https://support.kaspersky.com/14241 This feature unavailable in KRD2018. Сhanging settings is dangerous and sometimes even harmful operation. This feature unavailable in KRD2018. No, KRS10 unsupported now.
  7. Yury N.

    "No enough memory" message

    See my post above. If report don't have any detects means you have no threats.
  8. Yury N.

    "No enough memory" message

    1) If RescueDisk detect a threat, it will ask about action. See article https://support.kaspersky.com/14225. 2) Important actions (scan start, detects, disinfection, etc) are available in the report.
  9. Hello. Please create and attach "hardware info" report https://support.kaspersky.com/14234 from "Limited Graphics Mode". Also ISO with new bases uploaded every day. As workaround you can download ISO every time when you want to scan, instead bases update.
  10. Yury N.

    "No enough memory" message

    Hi. This message means that the scan log has too big size for correct display. So it's by design for entire hard-drive scan. May be in the future we will change this behavior and show the truncated log in such case.
  11. Yury N.

    Rescue Disk 18 Update does not work

    Hello. You got system hang if you enable network connection after system load? If no please create and attach "hardware info" report https://support.kaspersky.com/14234
  12. Yury N.

    Dislocker and Kaspersky Rescue Disk

    Добрый день. К сожалению ещё нет. Надеемся до конца года сделать.
  13. Yury N.

    krd и wmware

    Добрый день. Если адаптер Bridget или NAT, то должно работать. У вас в Windows, запущенной в VMware, интернет есть? Может у вас сеть в VMware настроена некорректно. Соберите информацию об оборудовании Вашего компьютера и прикрепите их к сообщению.
  14. Добрый день. Что-то сломалось на стороне Web страницы. Спасибо за сигнал, сообщим ответственным. Пока не починят можно скачать со страницы саппорта https://support.kaspersky.ru/viruses/krd2018
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