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About npmunro@googlemail.com

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  1. richbuff As you suggested I e-mailed Tech Support as follows: Since upgrading from PURE 2.0 to PURE 3.0 the number of passwords I have in Password Manager has increased somewhat and I am anxious to update my printed hard copy. However, I can find no way of printing the database in PURE 3.0 and no one on the Kaspersky User Forum has offered any suggestions. Could you please advise me if the following would work and, if not, how I can print the database: Uninstall PURE 3.0 Re-install PURE 2.0 Export the current (PURE 3.0) database as a text file RE-install PURE 3.0 on top of PURE 2.0 and received the following reply: Dear customer, Yes the method you described would work for exporting and printing your password database. The exporting/printing functions have been removed from Pure 3.0 as you have already found out. In Pure 3.0 however, your passwords are synchronised with your My Kaspersky Account, so if you were to install Pure 3.0 on another computer or reinstall after a format, then your passwords should be resynchorinised without any issues. Let me know if you have any questions. I cannot see how PURE 3.0 has been improved by removing the exporting/printing functions, especially as synchronisation does not seem to work. All I ever get is “Waiting for confirmation of licence activation on the server. This can take up to 15 minutes”. Even after 60 minutes nothing seems to happen. The Password Manager database on my PC is now different from that on my laptop which should surely not be the case if synchronisation worked. The suggestion by B-- in his post “Password Manager Component, Workaround to export Passwords from Password Manager in PURE 3.0” seems to be similar to my method but in view of what he says I am now hesitant to try it.
  2. Nobody came forward with any answers to this so I assume it isn’t possible – a very retrograde step! Since upgrading from PURE 2.0 to PURE 3.0 the number of passwords I have in Password Manager has increased somewhat and I am anxious to have a printed hard copy of them. If I were to uninstall PURE 3.0 and re-install PURE 2.0 could I then print the current Password Database as it is and then re-install PURE 3.0?
  3. I realise that one should always have back-up copies of the database but if, for example, one’s computer was physically destroyed the data would be lost and it could be vital to have a printed record of the websites, logins and passwords. I was able to do this with PURE 2.0 Password Manager but I can find no way of printing the database in Pure 3.0.
  4. I shouldn't be at all surprised. It's happened with the last few Firefox releases!
  5. I have already installed the patch for Password Manager from PURE 2.0 to run on Firefox 11 and it works perfectly. Forgive me if this is a stupid question but do I need to install the same patch again in order to run Password Manager with Firefox 12 or do I just re-enable the various plug-ins and add-ons?
  6. Fortunately for me also, I too had read this post before Firefox prompted me to upgrade to version 12. Even better, I had already changed the Firefox settings, as Tyler recommends, to "Let me choose whether to install [updates]". I'm slightly confused, however, by Lucian Bara's advice to wait for Kaspersky to release an update. The very first topic in the forum is "Kaspersky Lab announces release of the patch for Password Manager from Kaspersky PURE 2.0" and the link http://support.kaspersky.com/faq/?qid=208286429 takes you to "How to install the patch". There it states that it is applicable to Mozilla FireFox 12 or earlier. Was this a typing error which should have read "Firefox 11 or earlier"?
  7. Installing PURE 2.0 and particularly its Password Manager seems to have caused problems for a great many users and I'm surprised that there doesn't appear to be someone in Kaspersky pulling together all the different queries with the answers and turning them into a comprehensive user guide which could be pinned to the top of this forum. JohnH20 has made the eminently sensible point that Kaspersky should be telling users about "known issues" rather than individuals each having to report the same problem.
  8. There have been several posts with different topic titles on this forum by a number of people all of whom have found it impossible to uninstall PURE. I too had the same problem. I contacted Technical Support and I lost track of the number of times I ran KAVremover, GetSysteminfo and HighjackThis. I still got the messages: Internal Error 2753.avpinst.dll and Your computer already has another localization of a Kaspersky application installed. Please uninstall it before installing Kaspersky PURE 2.0 After a week of exchanging almost daily emails with Technical Support with none of their suggestions working they sent me a link for a test version of KAVremover which the developers recommended trying. They ended by saying that if that failed they advised using Revo uninstaller at http://www.revouninstaller.com/ The test version of KAVremover failed to remove anything but Revo worked perfectly and at long last I was able to install PURE 2.0 with no trouble. :bravo:
  9. JohnH20 Thank you very much for this rapid answer. The Text file format is actually preferable and gives me exactly what I was after. Regards Gauloise
  10. I realise that one should always have back-up copies of the database but if, for example, one’s computer was physically destroyed the data would be lost and it could be extremely useful to have a printed record of the websites, logins and passwords.
  11. Hi Tyler, It's certainly not a stupid question as I hadn't checked where you suggest. I really should get more familiar with Firefox. However, great news! After I posted my last update I decided on one last try and again uninstalled Firefox and PURE 2.0 (with KAV remover) and reinstalled, this time carefully following all the advice you and others have given. I don't know what steps I'd missed out before but I'm delighted to say that everything now works as it should. My grateful thanks to you, richbuff and and all the others who have given help and advice in related posts. Regards Neil
  12. Hi Tube-Rider-Dude, Many thanks for your input and also your personal message. I see that your same advice worked for FERROUSMONT but unfortunately it did not work for me. The Password Manager Plug-in in Firefox was already enabled so I am no further forward. There is still no Password Manager icon showing on Firefox. I am reluctant to completely uinstall and reinstall Kaspersky and Firefox yet again as it is so time consuming but unless richbuff is able to suggest something else after seeing my getsysteminfo file I'm not sure what else I can try. Thanks also for explaining the RED and GREEN Padlocks - I should have guessed! Gauloise
  13. richbuff – Even though I was able to disable Kaspersky self defence and close PURE R2 by clicking Exit, I could not uninstall normally (as I explained in Post #3) so I followed your suggested Step 5 and used the removal tool in Safe Mode. This time I successfully installed PURE 2.0 and was able to unlock the Password Manager. I then updated PURE 2.0, ran the patch for Password Manager (so that I could use it with Firefox 11) and downloaded the Password Database from my laptop with a portable USB memory stick. However, there is no Password Manager icon anywhere on the Firefox screen. When I click on the Kaspersky icon in the system tray and then on Accounts, nothing happens. If I open Kaspersky and click on Password Manager, then on Password Database, all the Web Accounts are listed, some with red and some with green padlocks next to them (what do these mean?) but nothing happens when I highlight any of them and click on Run. I have even uninstalled and reinstalled Firefox 11 but to no avail. Your help and advice will be much appreciated. http://www.getsysteminfo.com/read.php?file...a01c984b38a144d
  14. The error message should not have "indent" at the end - it should read thus: Error 1721. There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact Technical Support or the package vendor. Action: _A837C307_7252_4EFF_98F0_EC6856D75F22, location; C:\Program Files\Kaspersky Lab\Kaspersky PURE 2.0\Kaspersky Password Manager\...\stpass.exe, command: /uninstall/removesettings
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