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jrobb850

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About jrobb850

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  1. Thanks for your prompt reply. I just discovered it's a bad memory chip problem.
  2. I am trying to install KAV 6.0 MP3 (6.0.3.837) on a clean install of Windows XP SP2. I tried to remote deploy from admin kit, but that locked up Windows. I have removed failed installation with klremover9. I have also tried to install from the KAV 6 MP3 download. That locks up Windows on "copying new files". In each case I have to power off the machine to recover.
  3. I am trying to install KAV 6.0 MP3 on a clean install of Windows XP SP2. I tried to remote deploy from admin kit, but that locked up Windows. I have removed failed installation with klremover9. I have also tried to install from the KAV 6 MP3 download. That locks up Windows on "copying new files". In each case I have to power off the machine to recover.
  4. Thanks for the reply, but that doesn't really answer my question, since the link you specified does not say anything about how Trusted Zones work in the policy setting. How do Trusted Zones work when the zone is a server-based share, not a local folder on the target PC?
  5. I am using KAV 6.0 Is there a document that explains how to set up trusted zones using policy settings in admin kit? I have searched the admin kit documentation and can find nothing on trusted zones. The Windows client documentation talks about it, but from the perspective of having the end user configure trusted zones or exclusions. I need to be able to do it with policy settings. I need a description of how it works and some examples. For instance, if a trusted program is run from a server location, how do you specify the trusted zone? Is it \\server\share? Or is it F:\share if F: is a mapped drive letter? Is it possible to set up a trusted zone or exclusion such that any program run from that folder will not cause any kind of alert? Or do you have to set up a trusted zone or exclusion for each type of protection?
  6. That's great. Thanks so much for your help.
  7. Often application software installations will instruct the user to turn off file anti-virus before installing, and turn it back on after installing. If I allow users to turn off file anti-virus, is there any way to force it back on after a timed interval in case they forget? One of the (few) good things about Symantec AV is that it allows the administrator to set a time-out value, so that if file AV is turned off, it gets turned back on after a certain elapsed time (such as 30 minutes).
  8. My company recently purchased 70 licenses for the Kaspersky Business Space product. We received an email with our license keys, and installed the software on our servers and workstations OK. But we also received another email indicating that we were entitled to install Kaspersky Anti Virus on our person PC's as well. Attached to this email was a text file containing activation codes. What product are these codes for and how do we install it. I tried downloading and installing Kaspersky AV version 7, but the activation code from the text file that I tried didn't work. It said I was using the wrong product. Are we supposed to install the version 6 product on our person PC's?
  9. Sorry to be gone for so long, but I had to drop this project for a few days while I put out some other fires. Here is the resolution to the problem: I am using Logmein to remotely manage my servers. After doing some research I discovered a tech note on their site which advised me that there is a setting in KAV which blocks remote access. Apparently that setting also blocks remote access to the admin console. After clearing that setting in KAV and rebooting my server, it now seems to function properly. You might suggest to the powers that they update their installation instructions to make a note of this setting for all those who use remote management tools. Thanks for all your help!!
  10. Yes. I have sent a copy of the application log to your ftp site, showing that mmc was a hung app.
  11. OK, the file has been uploaded.
  12. Here is the info you requested. I have also included an msinfo32 output file so you can see what other tasks are runnig. I noticed that there are 3 instances of avp running. Is that normal? Versions: Kaspersky Admin Kit 6.0.1591 Kaspersky Antivirus 6.0 for Wondows Servers 6.0.3.837 Kaspersky Network Agent 6.0.1591 AdmiKitLocked.zip
  13. What I get is the console with the "+Administration Server localhost (not connected)" in the left pane and nothing in the right pane. When I click on the Administration Server icon to initiate the connection it locks up. There is no error message. At that point I cannot close the program. The only thing I can do is "end task" in task manager.
  14. Yes, the klserver service is running and there are no errors in the Kaspersky event log. The problem seems to have something to do with the Kasperky AV for servers program. As I noted above, the admin kit runs fine as long as the server AV is not installed.
  15. I have recently installed a trial version of KAV 6.0. I am running the admin server and admin console on a Windows 2003 SP2 server. I am having a terrible time getting it to work properly. The console keeps locking up. I installed it once with an existing MSDE 2000 instance, and it locked up. I assumed that the MSDE 2000 was the problem, so I uninstalled everything, downloaded SQL 2005 Express and reinstalled. Everything, including SQL 2005 Express, KAV server, admin server and console are running on the same machine. The console worked for a few days, but now it just locks up. I have tried rebooting the server, but it still doesn't work. My client has been using Symantec AV, and I would like to switch them to KAV, but I obviously can't do that if it doesn't work. Also the KAV server product locks up as well. If I start the KAV server console, I cannot close it or stop it. The only way I can clear the KAV server console is to uninstall the product. I just uninstalled the KAV server, and now the admin console works again. ????
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