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Kaspersky: Basic, Standard, Plus, Premium

Get help with Kaspersky for Windows, macOS, iOS, Android and Linux

  1. Guest

    I'm using Windows 11 Pro 23H2 (version 22631.2506) with Kaspersky Total Security Premium (version 21.15.8.493). Despite having enabled both notification sounds and on-screen notifications for all critical events in settings - I get nothing. I downloaded a few malware samples to test, they were all detected, but the only way I would know is if I glanced at Kasperky's tray icon which turned red. But there was no sound nor any notification of a malicious object being present on my PC. For obvious reasons, I'd like these notifications. I already tried checking if notifications for Kaspersky are not silenced, and they aren't. I tried going to Settings -> Noti…

  2. Guest
    Started by Guest,

    Windows Defender has an early launch module that allows it to start pretty much before the OS does - but with Kaspersky I’ve noticed it takes 1 or 2 seconds after I reach the desktop for the app to show up in the tray. Is that just the app starting late, or the protection modules as well? Do Kaspersky protection modules start early like Defender’s? If the modules start with the app then that’s… not great. Isn’t that a security risk? Malware could start before the AV, disabling its self-defense.

  3. DavidKA
    Started by DavidKA,

    Hi, I'm a Web developer and use a local server nginx on port 80 and 443. From this week (20.11.2023 because before 3 years works), when I visit any local website using a browser (FF, Edge or Chrome) Kaspersky standard (KAV.21.15.8.493) crashed!!! I tried to change webserver port like 8080 but without solution. I sended many times the dmp error file but after a week nothing it's changes. Solution or any suggestions? Thank you

  4. Wsap
    Started by Wsap,

    How do I know if I have downloaded the app correctly to use? Previously with another PC whenever I went to a bank website the app would automatically get into a separate tab of protective mode (green frame) which now isn't happening at my current PC. Please advise.

    Flood and Flood's wife
  5. JRP

    I've been using Kaspersky for roughly 10+ years, and this new update keeps bothering me every time windows is using with registry keys, such as installing or uninstalling something. Kaspersky was never this rigorous with these actions before. How can I disable these confirmations keeping the antivirus activity? Since its in portuguese, here are the translation Title: Kaspersky Plus Message: The Setup/Uninstall is attempting to create a key or parameter inserted into the protected registry key (Operating System / Startup Settings). Explanation: The Setup/Uninstall is the installation or uninstallation software …

  6. dkjhjgskjgkhskjhg
    Started by dkjhjgskjgkhskjhg,

    Hi, since the abysmal customer service in Brazil was too stupid to even understand my question and closed my ticket right away, after copying and pasting standard text without relevance, let me try here: I have a problem with the duplicate removal feature. It presents me a long list of duplicates, but the files are not identical, not even the file names. Maybe Kaspersky does not compare the files sufficiently. I will annex a screenshot of one such case: And since I have little time and can't go through that long list one by one, I had to turn the feature off.

  7. Guest
    Started by Guest,

    Using Kaspersky Premium 21.15.8.493 (for now until I switch to Endpoint) and Windows 11 Pro 23H2 22631.2715. On the Home page, I've noticed that it alternates between two statuses at the top. Normally it says "Main protection components are running": But then changes into "Automatic threat detection": Does this mean anything? My friend who has the same Kaspersky Premium version using my subscription, never sees the second status, only the first, and we've had it for the same amount of time.

    Flood and Flood's wife
  8. joe lang
    Started by joe lang,

    I have subscription of Kaspersky standard plan and it will end Oct 2024. now i saw the black friday, what will happen if i bought the kaspersky premium plan for 2yrs, now? can i do that or not? please i need enlighten here. thanks

    Flood and Flood's wife
  9. BUMERDENE

    "Kaspersky Premium Total Security 2023 | 20 device-" https://www . amazon . com/dp/B0BJSBR1JM/ref=emc_b_5_t?th=1 THIS HOW MANY USER ACCOUNT?

  10. matthewreck
    Started by matthewreck,

    I have Kaspersky Standard, is it possible for me to renew my subscription thats about to run out for just 1 device? its currently for 3 devices which i dont need at the moment. There has to be a cheaper version than the 71$ renewal price. Currently there's an offer to get 3 devices for 21$ but its for a new subscription, i mean, everyone is just better off creating a new account and subscription and paying 51 less dollars right?

    Flood and Flood's wife
  11. cyclic-redundancy

    As of this posting, the Kaspersky's "KLAPR" password removal tool only supports up to version 21.14. To get it to run properly, do the following: 1) Unzip the KLAPR.zip archive downloaded from the Kaspersky website 2) Using Notepad, open KLAPR.bat 3) Scroll down to the line "REM FIND THE PRODUCT:" 4) If you are running on a 64-bit system (the majority of folks these days), you will want to edit the 1st and 2nd lines right below "REM AVP21MR14_x64". For 32-bit edit the 1st and 2nd lines below "REM AVP21MR14_x86" instead. 5) Change the version number in the first line (the "set PRODUCT" line) to 21.15 6) Change the version number in the secon…

    cyclic-redundancy
  12. AllanLwanga

    Hello, I need some help. I cannot access local applications when i switch on SPLIT TUNNELING for Kaspersky VPN I have turned on Split tunneling, selected apps that should connect via vpn and those that should not. After i turn on VPN button, but still, all local applications are inaccessible. Proxy settings for the browser i need to not use vpn are set to automatic. Anything am doing wrong?

  13. Rodr
    Started by Rodr,

    Hey, I can't seem to find an option to stop Kaspersky from auto-deleting files. I remember it was something like "Perform actions automatically", but I can't find it. Ver. 21.15.8.493

  14. Nafru
    Started by Nafru,

    I am having an issue with Kaspersky Plus ver: 21.15.8.493 throwing up artifacts in and then crashing ZBrushCoreMini. The suggested route to a resolve by Maxon is to whitelist the application, but I am unable to locate a place in Kaspersky Plus to do such a thing and all resources I have found are for products other than Kaspersky Plus and not applicable with the version. How do I resolve this?

    Flood and Flood's wife
  15. cropersky
    Started by cropersky,

    ...is for one thing that this Kaspersky "Premium" would reduce the amount of braindead prompts to a minimum. Especially after I have already selected to "ignore" a wifi network password. Or a website password. Or whether I keep some particular application up-to-date or not. For one thing all of this is I guess OK if you are marketing your product to children. But at least learn to fix your application so that it understands what "ignore" means. It should not be necessary to answer the same question multiple times when simply once should be sufficient. Or maybe you have not figured it out yet how your application can save user-provided answers in the Windows registry?

  16. Lill
    Started by Lill,

    I am really considering removing and stopping this security program. It is far too difficult for a person who simply uses a computer for home use. Why would I have to be subjected to auto install of a parental control? Why can't this be an opt in thing? I have been trying now for 2 hours to figure out how to delete this from my Mac. Wasted over half my morning. I am not familiar with the terminology. I have yet to see anything that says 'parental' anything. I have looked on my mac settings, chrome settings and safari settings. I think I should just delete the entire thing and save this pain

  17. Bibiche98
    Started by Bibiche98,

    i have an account kaspersky with an email, i wanted to renew my license and i entered another email, is it possible to transfer data to the original kaspersky account?

  18. dzungtit

    Hi everybody! I bought a Kaspersky Plus license 25 days ago and have fully installed on 5 devices. One of them, my iPad Mini 4, had a damaged motherboard and could not be accessed anymore. I read the instructions "How to transfer a Kaspersky application license from one device to another". In the second step, it's guided that: 2. Remove the application from your old device. See the Online Help page for instructions. If the device doesn’t work, move on to the next step. Can someone tell me: "Do I have to disconnect the iPad mini 4 device in My Kaspersky before downloading apps from My Kaspersky and installing on the new iPad?". Thank you in adv…

  19. tita
    Started by tita,

    I have been using Kaspersky for > 10 years, and was happy with it. But a few weeks ago I renewed/updated to the latest version (Kaspersky standard) and this one asks too many things every day: "Please subscribe to this extra service" "Enable that optional plugin!" "You have too many programs start when you boot up the pc..." "Are you aware of the dangers of leaving traces of your activity?" "Hey, maybe somebody has filtered your data in the dark web, do you want to check it now?" "Wow, you seem to have a lot of duplicated files, you should do some cleanup!" "The secure traffic of microsoft service is not being supervised by me... Please let me take …

  20. Mic
    Started by Mic,

    Help - My account - I have my computer, my phone and table - does that count as three devices under one account, then my daughter has her three devices, and my son has his three devices - he is a gamer too (all under their own email addresses) and then my husband has his three devices? is it also necessary to have it installed on the phones? Maybe yes, as we do so much banking etc on it? How do I do this security to share the activation account? Do they all go under my email address or do they create their own? How does the devices then add to? Sorry, Stupid question to some people. All advice would be appreciated

    Flood and Flood's wife
  21. borgi
    Started by borgi,

    pls! i have not received yet may activation key thru mail, help!

    Flood and Flood's wife
  22. gutand
    Started by gutand,

    Hello, My subscription Total Security expires in 22 days. Before buying the new lisense Premium, I have download and install Kaspersky Premium. It works well but on the screen it is displayed "Kaspersky Plus", not "Premium" Why ? André, France

  23. jonny quest
    Started by jonny quest,

    Hello ? I did a forum search and a Knowledge base search, but I couldn't find a user guide for my new Plus subscription. Is it still to new to have one? The question mark at the top right of the main panel, didn't show what I'm looking for. Could someone point me in the right direction to find that, please? Thank you ?

  24. Ginn
    Started by Ginn,

    I found out that if I will buy license/s in the website. I have to buy 1 by 1 because they don't sell license in bulk. May I ask if there are any workaround in this matter? thank you

  25. lightmyfire88
    Started by lightmyfire88,

    Windows 11 Version 23H2 (OS Build 22631.2506) Kaspersky Plus Version 21.15.8.493 Hi, last night I tried to install a game called Ragnarok Landverse (https://landverse . maxion . gg/), but in the middle of the installation, my kaspersky flagged it as suspicious activity and cancelled the installation. Can anyone confirm that the game is not safe? or is just a false positive? Right now, I did not try to reinstall the game. Will wait for your advice. Thank you ( Sorry for my bad english )

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