So all in all... pretty bad experience..  

I would use the VPN to connect and get database updates, but now neither my android phone nor my windows 11 laptop will connect to VPN. Both say I don't have a subscription, but it comes with the Kaspersky Plus. Even my account page says it's unlimited and active. I've gone to the support page and filled out the form a week ago and gotten no response. I went today to Live Chat and am put into the AI chat that directs me to Live chat, Phone, and Email support. All three make me fill out a form but none take me to support. 

Has Kaspersky stopped support for existing customers? Is there any way to actually get support?

I tried to change email in My Kaspersky account/profile but I got the message: "The specified email address has been taken or reserved"

What should I do? I don't have any other email address. It's possible that I somehow entered that email that I want to update to. Should I sign out or delete the account? Will the license be lost if I delete the account? 

In "Application rights and protected resources" => "Manage Application" (not sure if the translation is good)

There's a specific reason why system programs are no longer "hidden" with the option ?

With 21.21, they are all visible (the hidden option is checked)

If I use my .cfg file from 21.20, I get this

System programs are hidden

Thanks

Awaiting for the advice and thank you.

I would like to know if the license for a Kaspersky Premium device, the same license installed on a PC, can be installed on Android.

Or do I need to purchase a separate Android license?

From what I understand on the purchase page, it can be installed on Android without buying a separate Android license. Is this correct? I ask because I haven't been able to activate the Android license by installing Kaspersky Premium (thinking that this license would also protect my Android device).

Thank you very much.

(Can the same license be installed on Android?)

The VPN I think is very good in many respects but when connected I am unable to access local addresses i.e router config page (192.168.50.1 / asusrouter.com, printer server 192.168.0.205, tplinkwifi.net / 192.168.0.1). Printing also only works when adding the printer driver/software/proprietary manufacturers software to split tunnel. Using Windows printer driver you have no chance.

Adding to ignored websites does not work and if I enter said IP (192.168.0.1) it resorts to 0.0.0.1??? Only way to connect to local is to disconnect the VPN.

Is there any other way to bypass local addresses? This should be an option surely.

https://support.kaspersky.co.uk/kaspersky-for-windows/21.24/troubleshooting/safemoney/13713?cid=KTS_21.3&utm_source=interceptor&utm_medium=product&utm_campaign=KTS_21.3#block1

Under memory pressure, the app throws an OutOfMemoryError.
The stack trace suggests that a coroutine job is being completed after it has already finished, while additional threads are still being requested from Dispatchers.IO (limitedParallelism).

This results in a thread creation failure and the application crashes without user interaction.

Environment:

• App: Kaspersky Android
• App version: 11.129.4.14969
• OS: Android 13
• Device: Samsung mid-range Android device

Impact:
Stability issue only. No data loss or security impact observed.

Has anyone encountered a similar coroutine / memory-related crash on Android 13?

Memory dump.

I am contacting you regarding an urgent issue with my Kaspersky license.

I currently own a valid license key, however:

• All available device slots are occupied
• I am unable to identify which account the license is linked to
• I do not have access to the associated My Kaspersky account

This is preventing me from installing the software on a new device, which is critical for my operations.

I request immediate assistance to:

• Identify the account linked to this license, OR
• Reset / release all connected devices, OR
• Transfer the license to a new account under my control

License Key: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Please treat this as a priority request, as I am currently unable to use a product I have legitimately purchased.

If required, I am ready to provide proof of purchase.

Thank you for your prompt support.

Best regards

This is that e-mail:

My Kaspersky

I used Kaspersky Standard for many years without any issues. However, after a recent Kaspersky app update, it started causing BSODs right at startup. If I uninstall Kaspersky, everything goes back to normal and the PC boots correctly.

I’ve already tried deleting and reinstalling drivers, and updating them, but nothing fixes it except completely removing Kaspersky.

The WhoCrashed app says the problem is related to KLFLT.sys.

I’m using Windows 11 on an AMD system. Has anyone else experienced this? If so, how did you fix it? Any help would be greatly appreciated.

I'm hoping to get help from a moderator or senior support engineer,  as my current support ticket (INC000018253598) has not been resolved  satisfactorily.

--- THE ISSUE ---

I have a Kaspersky Plus subscription (5 devices, 1 year) purchased  through the App Store. The subscription was successfully renewed and payment was collected by Apple, but it has NOT been activated in my Kaspersky account. My subscription is now expired even though it has been paid.

--- THIS IS THE SECOND YEAR IN A ROW ---

This exact same issue occurred last year. It was resolved under ticket INC000017369236 by engineer Emil Minnebaev, who provided an activation code that I manually added to My Kaspersky account. 

The solution worked perfectly.

This year, the same issue occurred again. I opened ticket INC000018253598, but the assigned engineer (Zarina Barieva) has offered two unsatisfactory solutions:

1. Request a refund from Apple and repurchase — NOT acceptable,  as my current plan is no longer available in the App Store. I would lose my plan permanently.

2. Purchase a new subscription via personalized links with double price 
   — NOT acceptable, as this is double the price I currently pay.

When I requested the same activation code solution that worked last year, I was told "that solution is no longer valid" — however, I found no official Kaspersky policy supporting this claim, and activation codes remain a documented method in Kaspersky's own support pages.

--- WHAT I'M REQUESTING ---

I am simply asking for an activation code to be issued for my already paid subscription, exactly as was done in ticket INC000017369236.

I have full evidence of:
✅ Apple payment confirmation
✅ Subscription renewal in Turkish App Store
✅ Last year's resolution with activation code (INC000017369236)

Could a moderator or senior engineer please review this case and 
escalate ticket INC000018253598?

Thank you very much for your help.
Active ticket: INC000018253598
Reference ticket (2025): INC000017369236

I cannot find a suitable setting in the notification preferences, and it bothers me daily at startup.

https://www.dropbox.com/scl/fo/znj227ngbx6fjj4sjdig8/AChfnDBy1_HnP20GCUV7lZg?rlkey=g32sdfh581bozo1j9md9qnnzz&st=j5fgsxny&dl=0

请添加以下新功能：PC应用锁、文件应用锁、软件卸载功能、网络修复以及删除快捷方式箭头。

Many thanks to the developers for their hard work

They are very practical tools or functions that users frequently need.