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  11. Forum Knowledgebase

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  • Forum

    1. 2

      I purchased Kaspersky premium plan but the vpn is standard/free subscription one

      i did so, but still it shows daily limit and free servers and the premium servers to be locked.
      Harsh Kelkar in Kaspersky VPN Secure Connection
    2. 0

      The lack of Linux support

      I have 9 months of premium subscription left and if there is still no support, I will cancel it.
      Ycemre38 in Kaspersky Password Manager
    3. 0

      网址误报

      我的好几个网址误报，结果cloudns把我封号了😭 下面这个是，希望进行移除 1.github镜像站，目前已经把服务器停了，以后也不开了，希望别报毒了https://github.zlzlme.cloudns.ph/ 2.pypi镜像站 https://pypi.zlzlme.cloudns.ph/，只是pypi的一个镜像，网站没关但是希望别报毒了
      Zlzlme2023 in 家用产品支持
    4. 18

      My child uses the internet but there is no report

      Hello @5645, Thank you for posting back! We do understand (your) frustration, however, there's very little point checking anything IF KSK is not installed & or configured correctly, start at that point & then throw the book at it when it doesn't work. Opera GX cannot be used. Not for iOS, not for Windows. In KSK, APPLICATION MONITORING - Settings - is not a CATEGORY, Settings is an application. How is Settings configured: Allowed, Forbidden or Restricted? New questions, on the ThinkPad, when KSK was *installed*, were there any incompatible applications listed - that were not removed? Please post a full-screen-screen-print of the Windows account - for (your) son - please hide his user name & any personal information. In light of the changes in the US, ref: Guide on Kaspersky software availability in the United States, we also thought we should ask (your) location please? Thank you🙏 Flood🐳+🐋
      Flood and Flood's wife in Kaspersky Safe Kids
    5. 3

      卡巴斯基不会主动删除流氓软件

      真是这样的，默认一部分not a virus是不会自动处理的，即是是自动模式即使是勾选了要求自动清除、 有一部分检测结果是只会在主界面显示的，最多会用windows弹一下（大部分人用户根本不关心那个windows通知）。。。用户完全不知道有检测。 老早之前就这样了 即使是你注意到了windows通知，但是你手快了流氓软件已经运行了，那也没用，因为不会阻止。。。 只能到卡巴主界面手动点击处理。。。此时已经凉西皮了
      Xzz123 in 家用产品支持
    6. 18

      My child uses the internet but there is no report

      Hi Flood and Flood's wife, Thanks again and here is my comments with more details 🙂 1, Apologies, is Safari browser being used by *default*, IF no, it should be! (not Safe browser, we were working on a Safe browser issue at the same time as working on (your) issue, we're so sorry!). --- my kid does not use Sarari, he uses Chrome, OperGX etc. 2, We understand the reports may not be accurately reflecting time used but *to set your expectations - we are not at the end - yet* - It is not just not accurate, it is not working at all. I have tried to deleted the old profile, created a new "Kid" and set up from step one and as of today, the result remains the same, on the ThinkBook15 (windows 11 Pro) there is no record at all, but my kid told me he used the ThinkBook15 for over an hour for homework. This windows PC is actually my main concern as Safe Kids is all I have, unlike the IOS, I have screen time as back up. The main reason to purchase safe kids is mainly for Windows based system, and it gets really frustrating now 😞 3, *Please answer from (our) previous post* - how is Settings -> in APPLICATION MONITORING configured - Allowed, Forbidden or Restricted? They are set up differently per category, a quick screenshot is below 4,For *iOS*, when the install was done & *Screen Time* was configured, was the instruction at the very bottom of the page followed: How to set up Kaspersky Safe Kids using the Screen Time API after updating to version 1.87.0.XXX ? IF *no* - it must be done! Thanks, I will go through these instructions, but for all IOS systems, I have no problems I will uninstall the safe kids on the ThinkBook and re-install again, see how it goes.
      • 1
      • Thanks
      5645 in Kaspersky Safe Kids
    7. 2

      I purchased Kaspersky premium plan but the vpn is standard/free subscription one

      @Harsh Kelkar Welcome You need to log into your My Kaspersky account within the VPN app for your subscription to sync with the app and unlock premium features. Please log in to your My Kaspersky account within the app
      • 2
      • Like
      Guilhermesene4096 in Kaspersky VPN Secure Connection
    8. 10

      При включении Kaspersky Plus пропадает интернет

      Похоже на проблемы с DNS Пишите в техподдержку. Нужна будет какая-то диагностика, мы здесь не сможем ее сделать.
      andrew75 in Kaspersky: Basic, Standard, Plus, Premium
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