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Judah

Installation Problem

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Hi,

 

While installing KAV win Workstation software, it doesn't complete installation, it doesn't give me a option to given a license key before that only the installtion screen exits, disappears.. When system is restarted Kav icon does not appear on the taskbar. :unsure: It seems that KAV is partially installed. I had unistalled using kav removal tool, reinstalled, still the same problem.

 

Can anyone please help.

 

The link to GSI summary is given,

 

http://gsi.kaspersky.fr/lire.php?hl=en&amp...3a41069b0efdcd#

 

 

Regards,

J

 

 

 

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Hello Judah,

 

Could you please send the following file to the viruslab for analysis:

 

c:\windows\system32\msjq32.dll

 

You'll find intrusctions here. I think this computer is infected, which may prevent Kaspersky AV from being installed.

 

Regards,

D.

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Hello Judah,

 

Could you please send the following file to the viruslab for analysis:

 

c:\windows\system32\msjq32.dll

 

You'll find intrusctions here. I think this computer is infected, which may prevent Kaspersky AV from being installed.

 

Regards,

D.

 

Hello D,

 

I could not locate msjq32.dll dll, ran Icesword, and got this weird thing of rundll32.exe in conjuction with msjq32.dll.. attaching the snap shot of it,

 

I was not able to run combofix as the version that i had was old, says that i need to have the latest version.

 

Can you please suggest how to proceed.

 

Thanks & Regards,

J.

post-70560-1207834030_thumb.jpg

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Hello D,

 

I could not locate msjq32.dll dll, ran Icesword, and got this weird thing of rundll32.exe in conjuction with msjq32.dll.. attaching the snap shot of it,

 

I was not able to run combofix as the version that i had was old, says that i need to have the latest version.

 

Can you please suggest how to proceed.

 

Thanks & Regards,

J.

 

 

Hello,

 

Can anyone suggest any option to proceed.

 

Regards.

J

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Hello,

 

Try to unlock the file with the application Unlocker and then send it to Virus Lab.

 

Regards,

D.

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