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lexdabest21

protection is not installed what does it mean??

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i need help and i dont know this program doesnt delete the trojans it say there deleted but they keep coming back...plz help and in the main page it says protction not installed plz help

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i need help and i dont know this program doesnt delete the trojans it say there deleted but they keep coming back...plz help and in the main page it says protction not installed plz help

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Is says that your Kaspersky isn't installed properly. What version are you running?

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Protection not installed may be from installing with other security programs in place or other security programs not completely removed. Did you install 6.0 on top of Zone?

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1)See Don's sticky post: "Important: Removing Other Anti-Viruses."

2)What build of 6.0 are you using? (Open program-Support-Application version)

3) What security programs do/did you have installed?

EDIT: 4) If "yes" you installed 6.0 on top of Zone, Uninstall Zone and 6.0, restart computer, install 6.0 First and Then Zone.

Edited by richbuff

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