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warren21

Error Accessing Application

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Hi Everyone

Does anyone here encounter this problem when our users accessing all application ex. excel or adobe with installed kaspersky endpoint security 10. it appears the error below and can't access the apps, the is both on windows 7 & windows 10. but when we disabled the protection of kaspersky endpoint security the application work's fine. can somebody help me regarding to this matter because the users got angry to the solution installed on their computers

1514961465_errorinannex.PNG.58c6c2f735ee3a1ee308788a7918d47f.PNG

This is the policy applied to one of our users got affected with this issue.

1039620533_kynaMedinatask.PNG.d07f58424f41048001895d3bfd879e1d.PNG

614464205_kynaMedinatask2.PNG.bd2cebbf68125e74e1e30eedfc42e23d.PNG

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Hi,

Have you tried to add wscript.exe to trusted zone(General settings - Exclusios-Scan exclusions and trusted zone)?

Thank you!

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Hi Nikolay

No I haven't tried yet, but thanks on this. I'll try if this would resolved the issue I hope.

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