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Alex C.

This user does not have permissions to uninstall Kaspersky Security

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I'm attempting to uninstall Kaspersky Security 10.0.0.486 from one of our Windows 2012 Servers and I'm receiving a message that "This user does not have permissions to uninstall Kaspersky Security."  My domain user is an admin on the server so I should be fine.  I get the same message when attempting to uninstall from Programs and Features, and by running the installer package again and selecting uninstall.  I also tried running the uninstall from the KAV Console, but got an error there too.Thoughts?

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Hello!

It looks like you have enabled the self defence in the policy of KSWS and the user with permissions is listed there. 

Thanks!

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Is that in the policy --> User rights --> User access permissions for application management [Settings...] ?  If so, that's set to Full control for both System and administrators.  I found that running the uninstall as the local administrator account doesn't produce that same error, but it still doesn't succeed.  it gets all the way to the end, then rolls back the uninstall.  The log file shows "Reconfiguration success or error status: 1603" near the end.  If I use the Installer and select uninstall, I can see that it's removing everything an then rolling everything back.  It ends with "Kaspersky Security 10 for Windows Server Uninstallation Wizard was interrupted due to a fatal error."

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3 часа назад, Alex C. сказал:

Is that in the policy --> User rights --> User access permissions for application management [Settings...] ?  If so, that's set to Full control for both System and administrators.  I found that running the uninstall as the local administrator account doesn't produce that same error, but it still doesn't succeed.  it gets all the way to the end, then rolls back the uninstall.  The log file shows "Reconfiguration success or error status: 1603" near the end.  If I use the Installer and select uninstall, I can see that it's removing everything an then rolling everything back.  It ends with "Kaspersky Security 10 for Windows Server Uninstallation Wizard was interrupted due to a fatal error."

Hello,

Can you please show me the uninstallation log? And also, what does the "sc sdshow kavfs" command show?

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When I run that command I get this: "[SC] OpenService FAILED 1060: The specified service does not exist as an installed service.".  I also attempted to run kavremvr.exe at one point.  It said it completed, but it still shows up in Programs and Features and the directory is still on the computer.  I'll look in the log for anything confidential and then try to PM it to you.

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41 минуту назад, Alex C. сказал:

I also attempted to run kavremvr.exe at one point.

This is why you have problems now...

Thanks for the logs! It looks like there are some errors while trying to uninstall drivers - because the driver files are not there anymore. Let me consult our Installer expert, and I'll get back to you with a recommendation.

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