Jump to content
Tech1

Files reported as unresolved but can't find those files

Recommended Posts

I get a Kaspersky notice that there are 'objects" that are "unprocessed". Clicking Details, I get a list of these files and they are all Trojan Horse viruses. When I try to find the files on my hard drive (Windows 7), using every search method I have, the result points to the Recycle Bin but no files are shown. Why doesn't the warning provide a direct link to the problematic files? Barring that, how do I get to those files to "process" them, aka, deleting?

Share this post


Link to post

Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. 
Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply. 

Share this post


Link to post

×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.