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Database won't update. Freezes up immediately.

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This is becoming a recurring issue. My databases won't update, so I try to do it manually but nothing happens. Sometimes after restarting the computer it will update fine. However, today even that has stopped. My time and date are correct, and I have already switched off the proxy server as suggested elsewhere in the forum. I have attached a screenshot of what it looks like when I try to update the database, and I have also attached the most recent log.  Any assistance is greatly appreciated.



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First, exposing your product's License key in public is not a good idea. You should first erase the key and then attach the screenshot here.

Second, i think it is the best option to contact Kaspersky Lab Technical Support via "My Kaspersky" account:


Or maybe someone here on this forum can help you. Wait for other responses.

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I deleted you screenshot. You can delete your attachments in your forum Settings.

 How do you connect to the internet? Is your internet connection ok? Is your internet connection metered? 
Have you waited 15 minutes after system boot up to see if the update will occur? 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server. 
Are you on battery or main power? Settings > Performance > uncheck Disable scheduled tasks.

Are you in Gaming Profile?   Kaspersky Settings > Performance > uncheck Automatically disable some functionality when in full screen mode. 

Next, please do the steps that you have not already done: 

Is your Kaspersky license expiring in a few days? 

If your license is a managed subscription, please click  Subscription, located at lower right of the main Kaspersky window, 
then click the "Update subscription status" button. Then start an Update. 

If still no go, attach the Detailed update report.
Enable Log Non Critical Events: Settings > Additional > Reports and quarantine > check Log Non-critical events. Then do an update.
Main  Kaspersky window, lower center, More Tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,  
select the current entry > right-middle > click Details > Save icon at upper right >
Save, name the file and save it somewhere and attach it to your next post.
If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip. 

If the update report appears to be blank, please post the screenshot of the update report. 

How to take and post screenshot: PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > 
Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Disable Log Non Critical Events when done. 

Please post your GetSystemInfo report link, instructions are located in the third (3rd) pinned topic. 

Please see the small print that is located at the bottom of this message. 

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