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Helloha

Security Cloud prevents connection to HP printer

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With Kaspersky Security Cloud enabled wireless connection to HP printer is not possible. Turning off protection from within the KSC app solves the connection problem. This is obviously not acceptable. 

Kaspersky please sort out! 

Mac OS Mojave 

Printer HP office jet 7740

Both have latest updates and on the  same wireless network. 

Thanks. 

 

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Hi, 

Thank you for the quick response. 

Solved:

On top left of application bar in Mac OS click on Kaspersky Security Cloud/Protection/Network Attack Blocker/Exclusions/Trusted Computers: Enter the IP address of your printer from your printer control panel/Click save

Although this works I should not need to do this. I tried to troubleshoot for almost an hour before figuring out it was KSC that was blocking the connection to the printer. Please sort this out as it is not good for the reputation of your product. The product should work out of the box as many customers are not tech savvy and will be frustrated by this!

 

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Hello Helloha, i'm glad that it's solved.

On 1/12/2019 at 2:58 PM, Helloha said:

On top left of application bar in Mac OS click on Kaspersky Security Cloud/Protection/Network Attack Blocker/Exclusions/Trusted Computers: Enter the IP address of your printer from your printer control panel/Click save

And thank you for posting the steps.

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