Kaspersky Endpoint Proection not woking on FDE systems

[siddhartha@tsplindia.net]

 

Antivirus Protection Not working FDE Systems

HI team

We are facing serious issue of hanging and realtime protection not working in our FDE systems and also we are not able to decrypt machine as the server show no Endpoint installed 

Need urgent attention of issue.


1.Tried to repair AV but no help 
2.Tried to decrypt machine but not happening 

Thanks
9999202757
Siddhartha

Product:	Kaspersky Endpoint Security 11 for Windows (Workstation Protection)
Version:	11.0.0.6499
Operating system:	Microsoft Windows 10 x64

 

https://companyaccount.kaspersky.com/request/create/support

 

[Ivan.Ponomarev]

Hello!

Please wait for the answer in the incident.

Thanks!

[siddhartha@tsplindia.net]

Not able to resolve  Please help,

 

Thanks

 

Siddhartha

[Konstantin Antonov]

23 часа назад, Ivan.Ponomarev сказал:

Please wait for the answer in the incident.

Thanks!

 

[siddhartha@tsplindia.net]

Hello

 

Team please help or assign to the incident for escalation no answer on incident.

 

Thanks

 

Siddhartha

[Kirill Tsapovsky]

1 hour ago, siddhartha@tsplindia.net said:

Hello

 

Team please help or assign to the incident for escalation no answer on incident.

 

Thanks

 

Siddhartha

Your response is required within the incident.

Thank you.

[siddhartha@tsplindia.net]

No able to solve

[Ivan.Ponomarev]

Hello!

Have you answered in the incident? 

Thanks!

[siddhartha@tsplindia.net]

YES