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atkhana

stolen phone with kaspersky in it

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hy my phone is stolen this day and i have already kaspersky in it i just want to know the localisation will xork even if the tief reset the smartphone ( it will be hard because the phone is protected by a key and an fingerprint)

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Hi welcome to the forum.

It is very important for you to login to https://my.kaspersky.com 

Then to manage mobie devices.

And then "send command" to the "stolen" mobile , your choice what you do here.

Now Kaspersky can only locate phone when mobile is turned on, then "command you sent" will work.

If you have "set lockscreen" phone cannot be "reset" by person who stole it.

 

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and this can only work when the smartphone is connected to internet?? i mean he can pull out the simcard before turning on the smartphone

i already have an account on my kaspersky and i did all you say

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Hi, did you "enable anti-theft" my comments relate to those settings.

If you have set commands in "anti-theft settings" as soon as "thief" turns on phone your "commands" will activate.

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