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Virus_900

Crashes in time run skype

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Windows 10 Pro Build 17763 EN All update KES 11.1.0.15669

Reproduction steps:

1. Click on Start.

2. Run Skype.

Actual result:

KES generate damp after run Skype.

Expected Result:

Skype run normal.

 

Archive with Damps and Traces

GSI Report

Edited by Virus_900

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В 17.11.2018 в 13:32, Virus_900 сказал:

Windows 10 Pro Build 17763 EN All update KES 11.1.0.15669

Reproduction steps:

1. Click on Start.

2. Run Skype.

Actual result:

KES generate damp after run Skype.

Expected Result:

Skype run normal.

 

Archive with Damps and Traces

GSI Report

Hello!

Please provide us with active policy export.

Also, try to disable all components and enable them one by one, to identify the affecting component.

Thank you!

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Hello.


Please disable components in a one by one manner until you find one responsible for issue reproduction.
We will need the name of component and KES configuration export.

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Hello.

Does this issue reproduce on one or multiple hosts?

Does it reproduce on the same host as in the neighboring topics (https://forum.kaspersky.com/index.php?/topic/403456-crashes-in-time-web-session/; https://forum.kaspersky.com/index.php?/topic/403422-crashes-after-block-process-kes/)? Does disabling the same component as in the first topic (File Threat Protection) resolve all of them?

Three application crash scenarios for a single host, narrowed to a single component, hint that there might be a common culprit, and it would make sense to investigate the first and go from there.

Please let me know if the scenarios are different (e.g. there are different affecting components, error text etc.), or any of the issues reproduces more than on 1 PC.

Thank you.

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No problem single host. Yes culprit File Threat Protection after disabled components KES work stability.

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