Virus_900 Posted November 17, 2018 (edited) Windows 10 Pro Build 17763 EN All update KES 11.1.0.15669 Reproduction steps: 1. Click on Start. 2. Run Skype. Actual result: KES generate damp after run Skype. Expected Result: Skype run normal. Archive with Damps and Traces GSI Report Edited November 17, 2018 by Virus_900 Share this post Link to post
Dmitry Parshutin Posted November 18, 2018 В 17.11.2018 в 13:32, Virus_900 сказал: Windows 10 Pro Build 17763 EN All update KES 11.1.0.15669 Reproduction steps: 1. Click on Start. 2. Run Skype. Actual result: KES generate damp after run Skype. Expected Result: Skype run normal. Archive with Damps and Traces GSI Report Hello! Please provide us with active policy export. Also, try to disable all components and enable them one by one, to identify the affecting component. Thank you! Share this post Link to post
Evgeny_E Posted November 18, 2018 Hello. Please disable components in a one by one manner until you find one responsible for issue reproduction. We will need the name of component and KES configuration export. Share this post Link to post
Virus_900 Posted November 19, 2018 Hello Evgeny. Issue component File Threat Protection. Export Settings KES attach. KES11.0.1.15669_Settings_Bug_Export.7z Share this post Link to post
Konstantin Antonov Posted November 23, 2018 Does Skype continue to work normally? Thank you! Share this post Link to post
Kirill Tsapovsky Posted November 24, 2018 Hello. Does this issue reproduce on one or multiple hosts? Does it reproduce on the same host as in the neighboring topics (https://forum.kaspersky.com/index.php?/topic/403456-crashes-in-time-web-session/; https://forum.kaspersky.com/index.php?/topic/403422-crashes-after-block-process-kes/)? Does disabling the same component as in the first topic (File Threat Protection) resolve all of them? Three application crash scenarios for a single host, narrowed to a single component, hint that there might be a common culprit, and it would make sense to investigate the first and go from there. Please let me know if the scenarios are different (e.g. there are different affecting components, error text etc.), or any of the issues reproduces more than on 1 PC. Thank you. Share this post Link to post
Virus_900 Posted November 24, 2018 No problem single host. Yes culprit File Threat Protection after disabled components KES work stability. Share this post Link to post
Konstantin Antonov Posted November 24, 2018 File threat protection configured as you described in the following topic? - Thank you! Share this post Link to post
Virus_900 Posted November 24, 2018 No scenario here other and damp memory other. Share this post Link to post