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Secure Mail Gateway Release Backup Emails

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I have had the Kaspersky Secure Mail Gateway set up and operation for quite a while now. I am now having issues with the 'backup' or quarantine. I have gone into the backup settings and set Allow delivery of infected messages to Yes, and I can 'see' all the emails in backup when logged into the web with admin account, but when a user (LDAP set up and working) logs on, they are not seeing ANY emails in backup.image.thumb.png.315d2d668d043febd048f5f3e53ad9d4.png


I have gone through and checked and re-checked every setting I can via the web console to no avail. I updated to latest version today ( and rebooted a few times. Anyone have ANY ideas?

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