Jump to content

Recommended Posts


Hello Experts i have some problem here, i cannot remove this kind of threat.
image.png.3380b7e6ee26a9d8265915faf2f0099a.png

image.png.d1fb818abf84558bcc952c2edbe0f97d.png
"Go to file" is not showed up!
image.png.6785bca1a0714d65c588781e430b8c4a.png

i have try to Disinfect with restart and its NOT solved,
but if i select "Try to disinfect without computer restart"
 image.png.3fac7904dd0e6a953f14f77b7439b4e4.png
its works!
image.png.96817b29a80264d215961f0950f1cee5.png
but letter on it comeback again?
maybe a day letter or 2 days letter it back,
help please. thanks

image.png

Edited by sbintoko

Share this post


Link to post

you should try disinfect and restart computer option. this method will start Advanced Disinfection.

after advanced disinfection complete, your PC will auto reboot, than a full scan will start, wait till it finish

In this way, the root cause may be eliminated.

You can also try upgrade your KIS to 2019 version.

Share this post


Link to post

recenly i have scanned my whole system, 
and already deleted all posibly threat that KIS have detected.
and as you said i have upgrade to KIS 2019.
and this massage show again:
image.png.430342caecfce69c15274b9b6b4389f0.png

lets try this!
image.png.67978df829e22a0b4fbbb265ca6cf706.png

Share this post


Link to post

I've had the same problem for 2 weeks now. Have contacted the technical support already, they've grubbed the report from my system. No solution yet. Exactly the same virus. 

Share this post


Link to post
Quote

I've had the same problem for 2 weeks now. Have contacted the technical support already, they've grubbed the report from my system. No solution yet. Exactly the same virus. 

help asperum

Share this post


Link to post
On 11/22/2018 at 5:16 PM, murat5038 said:

Hello, please install your current firmware file from the motherboard manufacturer and update the Intel management engine software.

Then, boot with Kaspersky tool and scan your system.

https://support.kaspersky.com/14229

None of the methods work for me, any fix for this or just asking the user to "send to report" , "send the report" , "send the report"  ,"send the report"  ,"send the report"  ,"send the report"  ?

Edited by kronkdark

Share this post


Link to post

I to got the same problem,when I try to dis infect with restart it runs the advanced disinfectant and when it get completed it pop ups '' need administrator permission or contact..." Than it restarts ,again. It's show warning " MEM:Trojan.win33.SEPEH.gen '' in system memory ,.. even though I'm using Kaspersky total security why can't it clean up this thing uh ????

Come on bruhs give me a solution I also tried with Kaspersky disc rescue 2018 it's says no virus found 

Share this post


Link to post
22 hours ago, Rohith241 said:

Kaspersky disc rescue 2018 it's says no virus found 

OK. Then do what Richbuff quotes, in the post above. The GSI report will help.

Make a clean boot after sharing the GSI report. Check whether the same warning will come.

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.