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DeanusSheltonius

Removing weknow.ac malware

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Hi folks,

 

I'm new to the forum and need to know how to remove the malware known as weknow.ac?

I downloaded a false version of FlashPlayer with the unwanted files embedded I think. I bought Kasperskey (having had my previous version run out and no protection. I'm an idiot, I know!) last night and ran a full scan. It removed some files but I still cannot change my default search engine back to Google. The second screenshot shows the default search engine page which has weknow in bold and no options selectable to remove it or to make Google my default.

 

Help please!

 

Dean

Screen Shot 2018-07-16 at 07.31.58.png

Screen Shot 2018-07-16 at 08.02.53.png

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Hi there!

Just don't want to set up a new thread, cause the description by DeanusSheltonius seems to match my case fairly well, especially this part: 'I downloaded a false version of FlashPlayer with the unwanted files embedded I think.'

I basically have this kind of bug https://macsecurity.net/view/195-remove-mac-auto-fixer-virus

Shall I also send a request to Technical Support? Do I need to buy your AV before that?

Thanks a lot!

Edited by Cazakov

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12 часов назад, Cazakov сказал:

Hi there!

Just don't want to set up a new thread, cause the description by DeanusSheltonius seems to match my case fairly well, especially this part: 'I downloaded a false version of FlashPlayer with the unwanted files embedded I think.'

I basically have this kind of bug https://macsecurity.net/view/195-remove-mac-auto-fixer-virus

Shall I also send a request to Technical Support? Do I need to buy your AV before that?

Thanks a lot!

Hello,

Yes. Please send a request to Technical Support via My Kaspersky Account

Also please send in support these logs:

https://support.kaspersky.com/common/macos/14534

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 Oh yeah, I had this problem wor a while. This intruder hijacked every browser I tried to use. I have read a few articles like this one https://www.2-spyware.com/remove-weknow-ac.html or this https://macsecurity.net/view/193-remove-weknow-ac-virus-from-mac

and I know now that every new version coming out is slightly changed so it becomes persistent and difficult to remove with common methods. Sneaky developers make our lives difficult. Of course, it is our fault to download things without paying attention..

I tried various methods on various browsers, sometimes a few times until it surely worked. 

https://productforums.google.com/forum/#!topic/chrome/Vr0sf_NYNuE

this discussion was helpful for me.

Of course, scanning system with anti-malware is helpful too.

Good luck.

 

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