How to Exclude Google drive file stream from scan ?

[Mahmoudbadawy]

How to Exclude Google drive file stream from Kaspersky Endpoint protection because it's Running every day at windows startup?

Edited March 1, 2018 by Mahmoudbadawy

[Nikolay Arinchev]

Hi,

Could you please clarify what version of KES do you use?

Have you tried to add an exclusion?

Thank you! 

[Mahmoudbadawy]

Hi, 

Thank you for early reply, I use Kaspersky Security Center version 10.2.434

[Nikolay Arinchev]

Is it possible to update to the most recent version?

Thank you!

[Mahmoudbadawy]

We asked management for the upgrade before, but still not approved yet, so we need a solution to this version if a solution only available on the recent version I will escalate the issue to the upper level.

Thank you

[Nikolay Arinchev]

Have you tried to add an exclusion to KES trusted zone?

Thank you!

[Mahmoudbadawy]

I tried that before also I searched a lot on google but I found nothing.

[Nikolay Arinchev]

I`m a bit cofused - is google drive scanned with scan task or it is scanned by KES while files are accessed?

Thank you!

[Mahmoudbadawy]

The new update from Google to replace Google drive with Google file stream

Google file stream showing as a Removable device like (Flash memory or hard disk). so the Endpoint client starts to scan it every time connected.

 

[Nikolay Arinchev]

Please un-check "All removable drives" at File antivirus tab and try to reproduce the issue.

Please let us know about result.

Thank you!

[Mahmoudbadawy]

Thanks, Nikolay I Will try it then update you.

[Nikolay Arinchev]

We will be waiting for your feedback!

Thank you!

[Mahmoudbadawy]

Thank you Nikolay, the problem was solved finally without disabling removable devices scan, Just exclude the subfolders example:

(G:\My drive, G:\Team Drive)

Thanks again buddy 

Mahmoud

[Nikolay Arinchev]

Thank you for your feedback!

Please evaluate support help by using "Rating" option!

[MBang]

I am still battling this issue and can not convert my company to Google Drive Stream until it is resolved.  Even after adding Drive FS.exe to the trusted apps and adding the G:\ drive to exlusions in KIS2018, the system still hangs up when trying to open any file from drive stream.  If I shut off KIS it works fine.  

 

Is the issue also related to: 

 

Any thoughts?

[Nikolay Arinchev]

Hi,

Could you please clarify what version of what KES product do you use?

Thank you!

[Mahmoudbadawy]

Just exclude the subfolders example:

Quote

(G:\My drive, G:\Team Drive) 

[MBang]

I am using KIS 17.0.0.611(I)

I tried to exclude the subfolders per your example before I tried to exclude G:\ but there was no difference.

Any other thoughts?

[harlan4096]

@MBang: try an exclusion for encrypted traffic for Google File Streams services/executables, in the same way explained in this thread for Google Sync:

 

[Konstantin Antonov]

20 минут назад, MBang сказал:

I am using KIS 17.0.0.611(I)

I tried to exclude the subfolders per your example before I tried to exclude G:\ but there was no difference.

Any other thoughts?

You need following forum, this forum section for Enterprise products.

 

Thank you!

[MBang]

UPDATE: After my post I figured that KIS 17 must have meant 2017, so I went on Kaspersky's website and noticed there was a version 18.  After upgrading to 18, it seems to have fixed the hanging issue with Google Drive Stream.   I have been battling this issue for weeks I really wish I knew this earlier!  

 

How come KIS doesn't update to the latest version when it "updates" virus definitions?  I sure would be helpful for users that don't actively seek out if programs have been updated or not especially something as important as Internet Security/ Anti-virus

[Evgeny_E]

Hello. 

This forum branch is for Kaspersky Endpoint Security related questions 

For questions related to Kaspersky Internet Security please submit new topic to an appropriate branch : 

https://forum.kaspersky.com/index.php?/forum/4-kaspersky-internet-security-anti-virus-for-windows/

[KASVORIS]

Dear sirs,

We have the same issue with KES 10 SP2 in several thousand computers.

With all exclusions added: to "trusted zone", "exclusions", for "GoogleDriveFS.exe"  but the problem continues.

When problems happens, the explorer suffers closures, the explorer hangs up, and sometimes empty letter drives appear in my computer.

Some crash errors in Google FileStream logs:
drive_fs_main.cc:792:wWinMain Nonstandard filter drivers present: klbackupflt.sys klif.sys klvfs.sys unrecognized
drive_fs_main.cc:792:wWinMain Nonstandard filter drivers present: klif.sys unrecognized

-What are or what do the files klbackupflt.sys klif.sys klvfs.sys?

-Today we have added exclusions for G:\ drive and subfolders, Is it necessary?.

-Are these errors fixed in KES 11?.

Thanks and regards.

 

[Ivan.Ponomarev]

Hello!

How exactly hav you set up the exclusions? 

Please be more specific. 

Thanks!

[KASVORIS]

Hi Ivan,

You can check it in the attached images.

Could you confirm us if do we need to specify the full path of the file in the Trusted application exceptions?  (We specify: "C:\Program Files\Google\Drive File Stream\25.1.63.1725\GoogleDriveFS.exe").
It's very important because there is unique path for each version, if we can specify GoogleDriveFS.exe in place of full path it will be better for compatibility new versions...